Case Processing Supervisor

Summary

This position is located in the Civil Division, within one of its four operating branches, at the Superior Court of the District of Columbia, providing case processing support and supervision of unit staff to ensure compliance with applicable Court rules; Court and division policies and processes; and division business processes and standard operating procedures.

Duties

• Brief Duties of the Position: Assisting the Branch Supervisor with managing the day-to-day unit operations to meet the tactical objectives and key performance indicator targets derived from the division's Management Action Plan (MAP) and the Court's Strategic Plan. Monitoring and processing cases to ensure compliance with established procedures. Submitting reports pertaining to: caseload errors; management action plan objectives; key performance indicators; and personnel actions, all of which may be statistical, narrative, or advisory in nature. Making recommendations for new initiatives and improvements; implementing best practices, business processes, and standard operating procedures for efficient operations and effective customer service. Building, leading, and participating in project teams to accomplish unit or branch objectives, new initiatives, programmatic enhancements, and/or operational improvements. Managing unit staffing and unit logistics to ensure effective operations and a safe work environment. Providing direct supervision of direct reports; planning, delegating, and evaluating work to be accomplished by subordinates; and, setting and adjusting work priorities. Ensuring a collaborative employee performance management approach by managing: the development and implementation of performance plans and evaluations; continuous feedback, coaching, and rewarding of staff; documentation of satisfactory and unsatisfactory performance; the timely addressing of performance issues; and the issuance of corrective actions, as needed, in accordance with Court policy and division procedures and standards. Monitoring and certifying time and attendance in the electronic time and attendance management system. Determining staffing levels and work schedules and approving or disapproving leave requests according to operational need. Providing administrative, procedural, training, and technical assistance to employees, judicial staff, and the public. Participating in court conferences, trainings, and meetings. Conducting staff meetings. Serving on committees for Court, division, and branch initiatives, programs, procedures, rules, policies, and studies relevant to the unit or branch. Processing daily reconciliation of cash drawers.

Qualifications

Required Education & Experience: Minimum of a High School Diploma plus six (6) years of clerical, administrative, or customer service experience, and one (1) year of supervisory experience, or successful completion of the Courts' Management Training Program. The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts' values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.

Requirements

Must be a current District of Columbia Courts Employee. All eligible employees please refer to Policy 0210 and 0200.

Education

You must upload a copy of your college transcript or degree to substitute your education for years of experience. The transcript must show the name of the college or university, your name, degree conferred date, a list of courses with credit hours, major(s), and grade-point average or class ranking. Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at the time of application to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

How to apply

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process.