Program Analyst (Pathways Recent Graduate)

Summary

As a Program Analyst, you will be part of RESOLVE, Office of the Chair, U.S. Equal Employment Opportunity Commission (EEOC). If selected, you will be responsible for analyzing RESOLVE Program activities, supporting program improvement, assisting stakeholders, and coordinating mediation activities. The Pathways Recent Graduates Program is open to all eligible students and recent graduates regardless of age, including older individuals and veterans who are students and recent graduates.

Duties

• Analyzes and evaluates activities and services of RESOLVE, the EEOC’s internal alternative dispute resolution (ADR) program, to identify trends, problem areas, and opportunities to improve program effectiveness and efficiency.
• Collects, maintains, and analyzes program data and information, including e-case data, surveys, and other internal and external sources, and prepares reports to support program assessment and management decision-making.
• Supports the development and evaluation of program plans, procedures, methodologies, and performance measures, including reviewing survey results and participant feedback to assess program outcomes.
• Coordinates RESOLVE mediation activities, including assisting with mediator case assignments, scheduling mediations, tracking activities, and responding to inquiries regarding mediators, locations, and scheduling.
• Researches ADR practices, policies, regulations, legislation, and emerging technologies and assists in identifying potential improvements to RESOLVE Program operations, processes, and services.
• Provides information and assistance to RESOLVE stakeholders, including complaint intake, explaining mediation procedures, and assisting participants with dispute resolution options.

Qualifications

Pathways Recent Graduates Program Eligibility The Pathways Recent Graduates Program is open to all eligible graduates regardless of age. To be eligible for the Pathways Recent Graduates Program, one of the following requirements must be met: Must have obtained a qualifying Associates, Bachelor's, Master's, Professional, Doctorate, Vocational or Technical degree or certificate from a qualifying educational institution, within the previous 2 years. Veterans, as defined in 5 U.S.C. 2108, unable to apply within two years of receiving their degree, due to military service obligation, have as much as six years after degree completion to apply. Note: Current students may apply if they are in the final semester of degree/certificate program. You must include your expected date of graduation on your resume. you must submit the following at the time of application: A copy of your unofficial transcripts from the educational institution you attended attesting to your education completed to date. Your unofficial transcripts must reflect: (1) your name; (2) overall grade point average (GPA); AND (3) Degree Type (e.g., Bachelor's, Master's, etc.) and Degree Major. If selected, you must submit an official transcript that confirms the date your degree was conferred prior to appointment. Failure to submit proof of degree/certificate completion will result in the withdrawal of your application from consideration for this position. To Qualify for the GS-09: You must have at least one year of specialized experience, equivalent to the GS-07 level in the Federal service, such as: Analyzing and evaluating program activities, processes, or services to identify trends, problems, and opportunities for improvement. Collecting and analyzing program data from various sources and preparing reports to support program evaluation and management decision-making. Providing information and assistance to program stakeholders regarding policies, procedures, and services, and coordinating program activities and inquiries. Applying knowledge of alternative dispute resolution (ADR) processes, principles, or practices in providing program support, coordinating ADR activities, or assisting stakeholders with ADR-related inquiries and processes. OR Successful completion of a master's, or equivalent graduate degree, directly related to the position, OR 2 full years of progressively higher level graduate education leading to such a degree, OR LL.B. or J.D., if related, OR A combination of specialized experience and graduate education that meets the requirements described above. To Qualify for the GS-11: You must have at least one year of specialized experience, equivalent to the GS-09 level in the Federal service, such as: Analyzing and evaluating program activities, processes, or services to identify trends, assess effectiveness, and recommend improvements. Analyzing program data from multiple sources and preparing reports or other products to support program assessment and management decision-making. Providing guidance and assistance to program stakeholders regarding policies, procedures, and services, and coordinating program operations and activities. Applying knowledge of alternative dispute resolution (ADR) processes, principles, and practices to support program operations, assist stakeholders, and evaluate or improve ADR-related services and processes. OR Successful completion of a Ph.D. or equivalent doctoral degree, OR 3 full years of progressively higher level graduate education leading to such a degree, OR LL.M., if related, in a field of study directly related to the position,OR A combination of specialized experience and graduate education that meets the requirements described above. Applicants must meet all eligibility requirements (e.g., time-in-grade and qualification requirements) within 30 days of the closing date specified in the vacancy announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This position has a basic education requirement listed under the Qualifications section of this announcement. All Education must be accredited by an accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accredited institutions recognized by the U.S. Department of Education. Applicants may verify accreditation at the following website: https://ope.ed.gov/dapip/#/home. All education claimed by applicants will be verified accordingly. Special Instructions for Foreign Education: Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs to be acceptable for Federal employment. Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part of foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing if selected.

How to apply

The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.