IT Specialist (APPSW/OS/SYSADMIN)

Summary

This position is situated within the United States Patent and Trademark Office (USPTO), Office of the Chief Information Officer (OCIO). As a Senior IT Specialist, the incumbent serves as an enterprise endpoint architect responsible for planning, designing, implementing, and optimizing the Agency's endpoint management environment, while leading modernization efforts for desktops, laptops, and related endpoint platforms.

Duties

• The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per calendar year. We need your expertise if: You thrive as a senior technical expert and enterprise endpoint architect, planning, designing, modernizing, implementing, and optimizing the agency's endpoint management environment across a large-scale device fleet. You develop enterprise strategies, technical architectures, and technology roadmaps. You're energized by driving the development and implementation of secure, standardized, policy-driven, automated, and scalable endpoint operations, including provisioning, configuration management, security enforcement, compliance, remediation, lifecycle management, and increased automation. You're committed to establishing and sustaining enterprise endpoint security, compliance, and operational capabilities, leveraging telemetry, monitoring, analytics, and automation to identify trends and anomalies, support proactive remediation, improve service reliability, and enhance the user experience. Your expertise shines in leading integration and modernization efforts across endpoint, identity, cybersecurity, infrastructure, service management, and operational monitoring environments, providing authoritative technical guidance and collaborating with stakeholders to resolve complex technical issues and implement enterprise solutions. You're excited to evaluate emerging technologies and develop technical standards, requirements, implementation guidance, and acquisition documentation, working with business stakeholders, cybersecurity, contractors, vendors, and other technical organizations to advance enterprise endpoint capabilities and support modernization objectives.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Competency-Based Qualification Standard for the Information Technology Management Series, 2210. Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, you must possess one full year (52 weeks) of specialized experience equivalent to at least the next lower grade level in the Federal service: For this position, the next lower grade level is a GS-13. Specialized experience for this position includes: Experience leading the planning, design, modernization, and implementation of enterprise IT solutions, including developing technology strategies, roadmaps, and implementation plans; AND Experience designing and implementing automated, policy-driven, and scalable IT operations, including automation, orchestration, provisioning, configuration management, compliance enforcement, telemetry, and proactive remediation; AND Experience evaluating emerging technologies and applying Federal and agency IT policies, cybersecurity requirements, enterprise architecture standards, and operational controls to develop secure, resilient, and compliant enterprise IT solutions; AND Experience leading cross-functional enterprise IT initiatives and participating in acquisition planning by developing technical requirements, statements of work, evaluating solutions, and collaborating with cybersecurity, infrastructure, service management, stakeholders, vendors, and other technical organizations. Basic Requirement Competencies: The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the competencies, as defined: Attention to Detail Customer Service Decision Making Information Management Interpersonal Skills Oral Communication Problem Solving Teamwork Technical Competency Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may not be substituted for specialized experience at this grade level.

How to apply

This vacancy is also being announced under the USPTO's Merit Promotion procedures for status applicants under Job Announcement Number TMCO-EUSO-26-13047902-MP. Please review that announcement to determine if you are eligible for consideration under that announcement. Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 2 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including sexual orientation), national origin, political affiliation, marital status, disability, genetic information, age, pregnancy, childbirth, or related medical conditions, retaliation for engaging in protected activity, parental status, military service, or other non-merit factors. If you believe that you have been discriminated against and would like to file an EEO complaint, you must do so within 45 days of the date of the alleged discriminatory act. Claims of employment discrimination must be submitted to the attention of the USPTO's Office of Equal Employment Opportunity via email ([email protected]) or phone (571-272-8292).