Information Technology Specialist (CUSTSPT) NF-03

Summary

This position is located within the Support Services Division of the Directorate of Family, Morale, Welfare and Recreation (DFMWR) Support Services Division. Announcement will have a first cutoff date of September 4, 2026, and applicants that submit a complete application packet prior to that date and found eligible may be given first consideration. Incentives and Bonuses Incentives will not be paid.

Duties

• Supports Information Technology (IT) needs for dynamic environments including McCoy’s Community Center, Marketing, Outdoor Recreation, Fitness Center, Sportsman’s Range, Bowling Center, Campground, and Ski Area.
• Installs, configures, troubleshoots, and maintains system hardware and software. Delivers timely and effective assistance to end-users to ensure seamless functionality of Morale Welfare and Recreation (MWR) systems.
• Responds to service requests, documents support actions, analyzes basic technical facts, and determines appropriate methods for problem resolution using established IT practices, procedures, and policies.
• Provides user assistance and introductory support for tools including SharePoint, PowerAutomate, Power BI, and other enterprise applications. Leverages these technologies in alignment with the growing emphasis on modern digital workflows.
• Assists with conducting basic user training to improve technology proficiency across MWR. Contributes to knowledge-sharing and documentation to enhance team capabilities.
• Follows established cybersecurity and information protection policies in daily work, promoting secure handling of data, accounts, systems, and equipment.
• Performs other duties as assigned.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: Work experience, education, and/or specialized training sufficient to demonstrate an in-depth knowledge of Information Technology (IT) principles, concepts, and methods as well as skill in applying basic IT principles and practices in: Performing highly structured, entry level work designed to develop a broader and more in-depth knowledge and skill needed to perform higher level assignments; Communicating factual and procedural information clearly, orally and in writing, Gathering and analyzing facts and drawing conclusions, Data storage, software applications and networking. In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified": Possess or actively pursuing a Security+ certification or equivalent. Work experience or formal training with Microsoft 365 collaboration tools to include SharePoint, Teams, PowerAutomate, or Power BI. Experience working with RecTrac, Child and Youth Management System (CYMS), or similar point-of-sale system. Experience identifying, evaluating, and implementing modern technologies or digital tools to improve workflows, streamline business processes, or enhance operational efficiency.

How to apply

You may submit your application package using one of the two methods identified below: 1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number O2NAFDE-26-13044371. The complete application package must be submitted by 11:59 PM Eastern Time on 09/18/2026 to receive consideration. Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to include in your application. Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application. It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/13044371. Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us. To verify of check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status, and the date it was last updated. For information on what each application status means, visit https://help.usajobs.gov/how-to/application/status. 2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.