Information Technology (CUSTSPT) NF-04

Summary

This position is located at Dugway Proving Grounds in Dugway, UT. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume Incentives and Bonuses Incentives will not be paid.

Duties

• Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting.
• Prepares and updates manuals, instructions, and operating procedures.
• Performs routine and recurring assignments in the delivery of Information technology customer support services.
• Participates in the planning and delivery of full range of Information Technology customer support services to the organization.
• Provides help desk support, including information and assistance, to customers including system hardware/software installations, configuration, upgrades and troubleshooting. Reports, responds to and resolves customer requests.
• Performs other duties as assigned.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: Work experience, which demonstrates IT knowledge and skill including: Participating in the planning and delivery of a full range of IT customer support services Installing, configuring, upgrading and troubleshooting hardware and software components Presenting formal and informal training and assistance to customers Reporting, responding to, and resolving customer requests OR Undergraduate or Graduate Education degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks may be substitute for above experience. NOTE: The above minimum qualifications must be described within the duties of previous work experience listed on the applicant's resume and/or supporting documents. A copy of all documents must be submitted at the time of application.

Education

You may substitute education for experience if you have a bachelor's or graduate degree in a relevant technical field (such as Computer Science, Engineering, Mathematics, or IT Management), OR any degree with at least 24 semester hours of qualifying technical coursework that included hands-on systems or software development. Transcripts are required for verification of educational qualification.

How to apply

You may submit your application package using one of the two methods identified below: 1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number O2NAFDJ-26-13057465. The complete application package must be submitted by 11:59 PM Eastern Time on 09/14/2026 to receive consideration. Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to include in your application. Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application. It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/13057465. Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us. To verify of check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status, and the date it was last updated. For information on what each application status means, visit https://help.usajobs.gov/how-to/application/status. 2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.