Business Operations Manager

Summary

This position is located in the Immediate Office (IO) of the Director, Washington Headquarters Services (WHS) and serves as the Business Operations Manager in support of the Director and Deputy Director. The incumbent is considered a recognized authority on the full spectrum of WHS operational issues.

Duties

• Incumbent typical work assignments may include the following: Serves as Business Operations Manager and Senior Advisor, providing executive-level program management, controlling administrative actions and resource execution, and advising the WHS Director and Deputy Director on complex, cross-functional organizational and operational issues. Exercises full supervisory and personnel management responsibilities, directing a professional staff by assigning workloads, evaluating performance (DPMAP/EPAT), resolving complaints, identifying training needs, and fostering a high-performance, EEO-compliant environment. Directs day-to-day business operations and executive correspondence, utilizing the Correspondence and Task Management System (CATMS) to track suspenses, providing quality control for decision instruments and briefing packages submitted to the Secretary of War (SecWar), DA&M, and WHS leadership in accordance with DoD Manual 5110.04. Leads business process re-engineering and continuous process improvement initiatives, applying advanced qualitative and quantitative methodologies to evaluate program effectiveness, optimize the use of limited resources across the Planning, Programming, Budgeting, and Execution (PPBE) lifecycle, and generate innovative workflow solutions. Develops and enforces administrative and operational policies, overseeing official records management (NARA compliance), time and attendance (DAI), and property accountability, while representing WHS in executive-level working groups to resolve contentious issues and integrate organizational goals.

Qualifications

In order to qualify for this position, you must meet the requirements described below. You may qualify at the GS-15 level, if you fulfill the following qualification requirement: One year of specialized experience equivalent to the GS-14 grade level in the Federal service (experience may have been gained in the private sector) that demonstrates your experience: Overseeing the production, quality control, and routing of highly sensitive executive correspondence, decision memos, and briefing material; and Providing senior level direction in performing a variety of highly complex assignments including analyzing and evaluating major organizational initiatives (such as managing resource execution, establishing operational policies). Utilizing an enterprise-level task and correspondence management system (such as the Correspondence and Task Management System (CATMS), TMT, or ETMS2) to assign, track, suspense, and report on high-priority executive actions and leadership decisions. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience. All qualifications and education requirements must be met by the closing date of this announcement and clearly documented in your resume. Your resume may not exceed two (2) pages. For qualifications determinations, it is recommended that applicants include their months and hours worked per week for each employment listed on their resume. If a determination is not able to be made about the duration of your creditable experience for qualification requirements, you will be removed from consideration. Read more about what should I include in my federal resume at https://help.usajobs.gov/faq/application/documents/resume/what-to-include ACTIVE DUTY SERVICE MEMBERS: Federal agencies treat active duty service member as veterans, disabled veterans, and preference eligible, when they submit, as part of their application package, a "certification" of active service in lieu of a DD-214, indicating the service member is otherwise eligible and will be discharged or released within 120 days from the date of submission. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. This "certification" must include your rank, dates of active duty service, type of discharge and character of service (i.e. honorable), and date any terminal leave will begin. It must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters. Active duty members that fail to provide a valid "certification" of service with their initial application will be found "not eligible". Members may be appointed before the effective date of their military retirement/separation if they are on terminal leave. Current or Former Political Appointees: Agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office. Time-in-grade requirements must be met by the closing date of this announcement and clearly documented in your resume.

Education

Education cannot be substituted for experience.

How to apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section above. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. Your resume cannot exceed two pages. See the Required Documents section above for more information. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process, and it is your responsibility to ensure that they do so successfully. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application and questionnaire which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. Read the Eligibility questions carefully. Your responses will affect your consideration for the position. You may qualify for more than one eligibility, so please choose carefully. You will only be considered under the options you have selected. If you respond that you do not meet any of the eligibility questions, you will not be considered for this position. To view the questionnaire, click here: https://apply.usastaffing.gov/ViewQuestionnaire/13055776 This announcement uses an OPM USA Hire Assessment to evaluate candidates. Please read this section carefully. Failure to complete the USA Hire assessment will remove you from consideration. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the assessment; however, most applicants complete the assessment in less time. If you need to stop the assessment and continue at a later time, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for general information, practice assessments and assessment preparation resources. Failure to submit a complete application package will result in an ineligible rating and loss of consideration. Do not email or send hard copy resumes/applications to the Contact Information or Agency Information listed in this vacancy announcement. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement. It is the applicant's responsibility to verify that all information in their resume and documents are legible and accurate. HR will not modify answers/documents submitted by an applicant.