Custodial Worker (Housekeeper)

Summary

The purpose of this position is to oversee the daily housekeeping and custodial operations for the lodging program.

Duties

• Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System (PMS) to access reports for determining work assignments for housekeepers. May be required to act as the supervisor in the absence of the supervisor. Conducts daily inspections of rooms, housekeeping carts, common areas, laundry facilities, and maintains written documentation of these inspections. Assists with training on proper work methods and safety procedures.Fully implements all safety, fire prevention, MSDS, and environmental/industrial hygiene requirements. The incumbent is responsible for the security of all items in the storeroom and/or assigned storage areas.Determines and places orders for cleaning supplies, in-room amenities, and other materials or equipment needed by the housekeeping staff and ensures items are available when required. Ensures equipment is properly maintained, stored, and accounted for.Issues amenities, supplies and linen to the housekeepers and performs a monthly/quarterly inventory, as required. Assists with investigating and preparing reports for staff mishaps/accidents. Assists with the regular housekeeping duties and fills in where needed. May be required to train new Housekeeping staff and monitor performance providing coaching/counseling as required. Handles guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to the supervisor. Must perform duties of housekeepers, custodial workers, laundry workers, and/or their respective leaders on an "as needed" basis to cover for staff shortages or other unanticipated occurrences. Performs other related duties as assigned.

Qualifications

Requires ONE (1) year of work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to housekeeping and/or custodial operations. Professional knowledge of the lodging organization, administration, policies/procedures, and practices in conducting day-to-day operations. Must possess basic math and reading skills Must be able to communicate clearly and effectively both verbally and in writing in English. The incumbent is required to do considerable standing, bending, walking, pushing, pulling, climbing, and a variety of repetitive motions.Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required.May be required to climb/descend stairs and properly placed stepladders. This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused. This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours. The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements. Must possess a current, valid driver's license.

Education

This job does not have an education qualification requirement.

How to apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 09/23/2026 to receive consideration. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13066226 To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status