Medical Support Assistant (Surgical Scheduler/Coordinator)

Summary

About the Position: This position is located in Eisenhower Army Medical Center at Fort Gordon, Georgia. The position is located on the 1st floor of the hospital within a co-located office alongside two other MSA schedulers. Subject to work in individual clinic sites based on mission requirements and the needs of supported clinics. Full-time 8-hour shifts per day. Workweek: Monday - Friday. Core Hours: Operational windows range flexibly between 0730 and 1600. This is a Direct Hire Solicitation

Duties

• Manage pre- and post-surgical appointment requirements to ensure patient readiness for clinical visits and procedures.
• Schedule surgical appointments using the Surgery Scheduling System in support of multiple surgical departments.
• Compile, review, and update scheduling information.
• Review operating room (OR) data to compare planned procedures with actual utilization for identification of trends or discrepancies.
• Advise surgeons, nursing staff, and Health System Specialists on process improvements to enhance scheduling accuracy and reliability.
• Review, track, and process incoming and outgoing fax and email correspondence related to surgical procedures.
• Verify patient eligibility for treatment using Defense Enrollment Eligibility Reporting System (DEERS), identification cards, and other authorized automated systems.
• Refer patients with unverifiable eligibility to the Patient Administration Division for further action.
• Serve as an integral member of the Surgical Services Team, ensuring smooth coordination across clinical and administrative areas.
• Draft memos, letters, reports, and other official correspondence for surgeons and leadership.
• Greet and direct patients and visitors; provides detailed information and conducts follow-up actions discussed in meetings or patient encounters.
• Identify and resolve scheduling-related conflicts and issues.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Medical Support Assistant (Scheduler/Office Automation): Specialized Experience: One year of specialized experience which includes: 1.) Use automated scheduling systems to make and update patient appointments following established guidelines; 2.) Assist medical staff and supervisors by coordinating and confirming patient scheduling needs; 3.) Prepare routine memorandums, reports, and correspondence for medical personnel, staff, or management using standard formats. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

How to apply

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 09/22/2026to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/13056344). Follow the prompts to select your resume and/or other supporting documents to be included with your application package. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For additional information, refer to the 'Required Documents' section. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. Your resume selected in USAJOBS will be included, but you must re-select other documents from your USAJOBS account or your application may be incomplete. It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center. To verify the status of your application, log into your USAJOBS account (https://www.usajobs.gov/applicant/profile/dashboard/), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status.