IT Specialist (PLCYPLN)

Summary

The National Gallery of Art welcomes all people to explore art, creativity, and our shared humanity. Millions of people come through our doors each year, with even more online, making us one of the most visited art museums in the world. Our renowned collection includes over 160,000 works of art, from the ancient world to today. Admission to the West and East Buildings, Sculpture Garden, special exhibitions, and public programs is always free.

Duties

• The Gallery's Digital Solutions division (TDS) reports to the Gallery's Treasurer and provides IT solutions, services and innovation. The Digital Solutions division is led by the Chief Information Officer (CIO) who has senior management ownership of the establishment and execution of Gallery-wide IT strategy, its alignment with the Gallery's mission and the delivery of capabilities required to meet that mission. Duties for this position include Designs and implements organizational change management strategies that enable successful adoption of enterprise technology initiatives. Develops organizational change frameworks, evaluates organizational readiness, advises leadership, identifies adoption risks, and establishes governance practices that support successful technology modernization. Provides executive consultation, conducts stakeholder analyses, develops communication strategies, facilitates organizational readiness activities, and builds strategic partnerships that improve technology adoption across the Gallery. Develops enterprise learning strategies, training programs, user documentation, and adoption resources that support successful implementation of enterprise technologies and long-term organizational adoption. Establishes adoption metrics, evaluates organizational performance, develops dashboards, analyzes adoption trends, and continuously improves enterprise organizational change management practices through lessons learned and emerging technologies.

Qualifications

Basic Requirements For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience Statement: Candidates must possess at least one year of specialized experience, equivalent in responsibility to the GS-12 level in the Federal service or private sector, supporting the full lifecycle of organizational change for complex IT initiatives AND experience with metrics to analyze user feedback, technology utilization, advising senior leaders on adoption risks AND organizational barriers with recommended actions. OPM Qualifications Standard: Group Coverage Qualification Standard for Administrative and Management Positions Individual Occupational Requirement: Information Technology (IT) Management Series 2210 Other Relevant Eligibility Criteria: None You must meet all qualification and eligibility requirements by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Requirements

Qualification requirements must be met by the closing date of the announcement. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website. It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this job announcement. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

Education

This position does not have an education requirement.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The application process is as follows: Click on the "Apply Online" button on the upper right side of the page. You must have a USAJOBS account and be logged in. You must have a completed resume no more than 2 pages. (You may use the Resume Builder in USAJOBS) You must respond to all applicant assessment questions, carefully following all instructions provided. You will be able to upload additional supporting documentation, which may include, but not limited to transcripts, notification of personnel actions (SF-50), certifications and verification of veterans status (SF-15, DD-214) The complete application package, including any additional supporting documents required for this position is due in the National Gallery of Art Personnel Office on the closing date of the announcement by 11:59 PM Eastern Time. NOTE: Applicants who cannot apply on-line must request a hard copy application packet from the Agency Contact listed in the vacancy announcement. Resumes and/or supporting documentation alone will not be considered without the inclusion of a hard copy application packet. The complete package is due no later than 5:30 PM Eastern Time on the closing date of this announcement. The National Gallery of Art receives many applications for each job. Each application is reviewed carefully which may take a few weeks. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS".