Accounts Management Field Director Fresno

Summary

The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury. The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

Duties

• We strongly encourage applicants to read the entire announcement before submitting their applications. As the Accounts Management, Field Director-Fresno you will ensure the programs and policies set by the Chief, Taxpayer Services; Director, Customer Account Services; and Director, Accounts Management, are delivered in accordance with established procedures. The incumbent is responsible for ensuring taxpayer issues are resolved in a timely and accurate manner. The Accounts Management Field Director Fresno performs the following duties and responsibilities: Oversees day-to-day operations of the Accounts Management field office. Establishes program goals and guidelines to aid personnel in meeting work plans and schedules. Directs statistical analysis and evaluation of Accounts Management's balanced measures. Monitors the balanced measures and develops and executes comprehensive program review activities to evaluate operations and made recommendations for improvements. Responsible for transition planning to integrate current organization into the modernized plan of the future along with migrating programs and work force skills are required. Participates with the Director, Customer Account Services and Director, Accounts Management, in setting program policy for Accounts Management by planning, directing, coordinating, and evaluating programs and activities. Advises the Directors on all matters related to the incumbent's area of responsibility. Provides input to Division Headquarters as to the effectiveness of Service-wide policies, programs, and procedures as they relate to the incumbent's area of responsibility and requirements. Provides executive leadership and direction through subordinate managers. Delegates sufficient authority to subordinates to effectively manage their resources and to provide a supportive environment for creativity and innovation. Ensures these key managers operate as an effective management team and that all management functions are handled in an fair and responsive manner to meet the needs of the taxpayer customer. Coaches subordinate managers and assists in resolution of complex issues. Works closely with other IRS executives to ensure consistent and fair delivery of services to customers. Participates jointly in work plans and financial plan development, execution, and monitoring. Ensures appropriate utilization of allocated resources for Accounts Management. Oversees the adherence to standardized requirements of a corporately managed workload and a centrally managed network to ensure "world class customer service." Implements and coordinates required training activities. Directs the development of activities to build leveraged partnerships and collaborate with stakeholders to increase taxpayer education and clarify tax code issues. Manages all human, physical, information technology and financial resources assigned to Accounts Management and allocates these resources in accordance with overall strategies to further the accomplishment of specific goals that incorporate modifications to tax laws, regulations, and restructuring initiatives.

Qualifications

To qualify for the position of Accounts Management Field Director Fresno, you must meet the following requirements: RESUME: To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs) related to this position within your resume- NOT TO EXCEED 2 PAGES. Resumes over the 2-page limit, will not be reviewed beyond page 2. Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s). If your resume does not reflect the demonstrated evidence of these qualifications, you may not receive consideration for the position. Your resume must demonstrate possession of the knowledge, skills, and abilities essential to fulfill executive responsibilities typically required in SES positions, including: Directing the work of an organizational unit; Accountability for the success of one or more specific programs or projects; Monitoring progress toward organizational goals and periodically evaluates and makes appropriate adjustments to such goals; Supervising the work of other managers; Exercising important policy-making, policy-determining, or other executive functions. Note: If you are a member of the SES or have been certified through successful participation in an OPM approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligiblity, you do not need to respond to the ECQs. Instead, you should attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB)) of your eligibility for noncompetitive appointment to the SES. EXECUTIVE CORE QUALIFICATIONS (ECQs): By statute, OPM prescribes Executive Core Qualifications (ECQs) for the appointment of career Senior Executive Service (SES) members. The ECQs were designed to evaluate executive experience and not technical expertise. The following ECQs provide the focus for certification of executive core qualifications for initial appointment to the SES. Your two-page resume should show that you possess the Executive Core Qualifications. 1. Commitment to the Rule of Law and the Principles of the American Founding: Demonstrated knowledge of the American system of government, the commitment to uphold Constitution and the rule of law, and commitment to serve the American people. Leadership Competencies: Knowledge of the American System of Government; Commitment to the Rule of Law; Civic-Mindedness. 2. Driving Efficiency: Demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades. Leadership Competencies: Fiscal Responsibility; Managing Resources; Leveraging Technology. 3. Merit and Competence: Demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality. Leadership Competencies: Technical Skill; Problem Solving; Agility and Resilience. 4. Leading People: Demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable. Leadership Competencies: Accountability; Developing Others; Executive Judgement. 5. Achieving Results: Demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors. Leadership Competencies: Operational Mindset; Innovation; Strategic Thinking. FUNDAMENTAL COMPETENCIES: The following competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Continual Learning, Written Communication, Integrity/Honesty, and Public Service Motivation. Additional information about the SES and ECQs can be found on the OPM SES Website: OPM Guide to SES Qualifications. MANDATORY TECHNICAL QUALIFICATIONS (MTQs): In addition to the ECQs, candidates must address Mandatory Technical Qualifications (MTQs). MTQs are designed to assess an applicant's experience relevant to the specific position requirements. All applicants must clearly demonstrate in their two-page resume, experience and accomplishments related to the MTQs below: Ability to manage and coordinate the activities of large and complex call center operations. Demonstrated experience in the design, development, delivery, and evaluation of programs to ensure the highest levels of customer service and satisfaction. Broad knowledge of the IRS organization and its policies, practices, and procedures which incorporate the theories, concepts, principles and applications of tax law and tax administration. Demonstrated knowledge of tax laws affecting all IRS taxpayers. Knowledge of Accounts Management programs in sufficient depth to plan and direct the work of subordinate units and to provide direction and leadership to accomplish the broad and complex Accounts Management programs. There is NO requirement to prepare a separate narrative statement specifically addressing the ECQs or MTQs. Only the required 2-page resume will be considered. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Requirements

U.S. Citizenship is required. Be geographically mobile to accomplish the Service's mission. Complete a one-year SES probationary period, if not previously completed. Certify you have registered with the Selective Service System if you are a male applicant born after December 31, 1959, or certify you are exempt from having to do so. Complete a OF-306, Declaration for Federal Employment, to determine your suitability for Federal employment, at the time requested by the agency. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent. Go through a Personal Identity Verification (PIV) process that requires two forms of identification as listed on Form I-9 (http://www.uscis.gov/files/form/I-9_IFR_02-02-09.pdf); of which one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Complete verification of identity and employment eligibility as required by Federal law for all persons hired to work in the United States. The IRS participates in e-Verify (Employment Verification) and may provide information from your Form I-9 to the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) to secure a work authorization. You will receive written instructions and contact information for SSA and DHS if this information cannot be confirmed. File a Confidential Financial Disclosure Report (sf278) within 30 days of appointment and annually. Disclose Political Appointments. Veterans' preference is not applicable to the Senior Executive Service. Meet all qualification requirements by the closing date of this announcement.

Education

There is no education requirement for this position.

How to apply

Applicants are strongly encouraged to read the entire announcement before submitting their application. The following instructions outline our application process. You must complete this application process and submit all required documents by 11:59 p.m. Eastern Time (ET) on 09/27/2026. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 09/27/2026. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13062183 To begin, click Apply to access the online application. You will need to be logged into your USA Jobs account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center. To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: USAJOBS Help Center - How to see your application and job status