Communications and Correspondence Specialist

Summary

This position is located in the Office of the Chief Information Officer. This job opportunity announcement may be used to fill additional vacancies within the agency. The supervisor is Scott Flanders. This position is not subject to Confidential Financial Disclosure reporting requirements. This position is not subject to security ownership restriction reporting requirements.

Duties

• The successful candidate will perform the full range of the Communications and Correspondence Specialist duties. Such duties include but are not limited to: Manages all incoming and outgoing correspondence for the OCIO, including reviewing, analyzing, routing, and tracking to determine required actions and ensure timely responses. Maintains a comprehensive tracking system and establishes procedures, timelines, and quality control processes for accountability and consistency. Drafts, reviews, and coordinates responses to correspondence on behalf of the CIO and OCIO leadership, including congressional inquiries and high-priority external communications. Reviews and edits executive-level materials (memoranda, reports, briefings, presentations, correspondence) for accuracy, clarity, completeness, and adherence to agency policies and style guides. Provides expert guidance to the CIO and senior leadership on communication strategy and messaging. Advises on translating complex technical and policy information into clear, accessible language for diverse audiences. Coordinates with program offices and stakeholders to gather information, reconcile differing inputs, and ensure communication products accurately reflect agency positions. Supports the CIO and senior leadership by preparing for engagements, meetings, and agency-wide communications. Oversees processes for routing, reviewing, and finalizing communication products to ensure consistency and timely completion. Serves as a quality assurance checkpoint for CIO-level materials. Develops and drafts agency-wide communications, including announcements, policy notifications, newsletters, and leadership messages. Plans and coordinates communications activities, maintaining an editorial calendar aligned with organizational priorities. Researches, develops, and prepares speeches, talking points, presentations, and briefing materials for the CIO and senior leadership for internal and external engagements. Manages or contributes to OCIO digital communications platforms, including intranet and web content, ensuring information is current, accurate, and aligned with organizational messaging. Tracks follow-up actions from meetings, coordinates with offices to ensure completion, and monitors action items, deadlines, and information requests related to executive communications. Provides direct support to the Senior Advisor to the CIO, including assistance with special projects, communications, correspondence, and policy-related activities. Provides guidance and informal training to OCIO staff on writing, correspondence processes, and communication standards. Develops job aids, templates, and reference materials to improve the quality and consistency of written products across the organization.

Qualifications

In order to qualify for this position, you must have at least one year of specialized experience at the next lower grade level in the Federal service or equivalent experience in the private or public sector. SPECIALIZED EXPERIENCE is defined as experience that includes all of the following: Experience that demonstrates expert knowledge and skill in managing executive-level communications and correspondence within a federal agency or comparable organization. This experience includes drafting, reviewing, analyzing, and coordinating written materials (such as memoranda, reports, briefings, presentations, and congressional responses) for senior leadership; developing and implementing communication strategies and standard operating procedures; ensuring clarity, accuracy, consistency, proper formatting and adherence to agency policies and standards through quality assurance reviews; advising senior officials on messaging approaches and communication strategies; and coordinating information and input from multiple offices and stakeholders to produce high-quality communication products. Note: Experience must demonstrate the ability to independently perform the full range of duties described above at a level of difficulty comparable to the GG-14 grade level in the Federal service. The ideal candidate will be able to demonstrate the following: Demonstrated experience in managing executive-level correspondence and communications, including reviewing, analyzing, routing, and tracking correspondence; drafting responses for senior leadership; and maintaining tracking systems. Demonstrated experience advising senior leadership on communication strategies; translating technical and policy information for broader audiences; developing agency-wide communications, announcements, and editorial calendars. Demonstrated experience drafting, reviewing, and editing executive-level written materials (e.g., memoranda, reports, briefings, presentations); applying templates and formatting standards; and performing quality assurance reviews for senior leadership communications. Demonstrated experience coordinating information and inputs from multiple offices; engaging with internal and external stakeholders to gather information, reconcile perspectives, and support communication activities. A description of how you possess the specialized experience as well as how you meet the qualifications desired in an ideal candidate must be addressed in your resume. The NRC encourages applicants to provide job experience details in your resume. Applicants may also use the supplemental vacancy question to provide additional information pertaining to the specialized experience and ideal candidate criteria. PLEASE BE CLEAR AND CONCISE. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Requirements

You must meet the qualifications for this position by no later than 30 calendar days after the closing date of this announcement and before placement in the position. All information in your resume must be true and accurate. Conditions of Employment: U.S. Citizenship Required This is a Drug Testing position Must be able to meet and maintain security & suitability requirements. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

There are no education requirements for this position.

How to apply

Please read the entire announcement and all instructions before you begin an application. To be considered for this position, you must complete the online application process and submit all required documents electronically by 11:59 p.m. Eastern Time (ET) on 09/18/2026. Incomplete or late applications will not be considered. For a preview of the application questions, please see https://apply.usastaffing.gov/ViewQuestionnaire/13055948. To begin your application, select the "Apply" button located on the right side of this screen. Follow the subsequent prompts to log in or register, submit all required documents, answer the questions, and complete the application process. You may either select your required documents within your USAJOBS profile to upload with your application or directly upload them during the application process. The following types of document types can be uploaded: .gif, jpg., .jpeg, .png, .rtf, .pdf, .doc, and .docx. Important Considerations: Paper Applications: Paper applications will not be accepted unless you can demonstrate hardship circumstances through the agency contact listed below. Application Extensions: Requests for application extensions will not be granted. Hardship Assistance: If you experience hardship applying online, please contact the Human Resources Specialist listed below for assistance. You must reach out during business hours before the announcement closing date and speak with someone who can provide support for your online submission. The NRC provides reasonable accommodation to applicants with disabilities where appropriate. If you need a reasonable accommodation for any part of the application and hiring process, please notify the coordinator at (301) 415-5888 or TDD 240-482-3217. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Your complete application must include your resume, responses to all required vacancy questions, and any required documents that prove your eligibility to apply.