Supervisory Information Technology Specialist

Summary

This position is Non-appropriated Fund (NAF) and will be assigned to the Air Force Services Center at Port San Antonio, TX. This is a regular full-time category position with guaranteed 40 hrs. per week. Employees appointed to a regular category position are eligible for benefits.

Duties

• Serves as a first level supervisor planning, directing, organizing, and exercising control over nonsupervisory IT positions. Performs duties as a Supervisory Information Technology (IT) specialist providing a wide range of Gaming IT services tailored to support critical command, control, and mission information, processes, and systems. As high-level Supervisory technical specialist, manages the global operations, sustainment and maintenance of a full spectrum of complex Enterprise Gaming IT services for the organization. Overseas and directs the implementation of emerging technologies and IT trends. Applies advanced IT principles, concepts, laws, policies, methods, standards, and practices to plan and carry out difficult, unique, and complex assignments and develop new methods, approaches, and procedures. Develops and interprets policies, procedures, and strategies governing the planning and delivery of IT services throughout the gaming organization. Provides expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues. Applies laws, regulations and DoD policies governing IT to the organization's business requirements, and provides related briefings to senior leadership, and commercial counterparts. Develops performance management plans and performance measurement methods and tools. Applies methods for identifying and resolving IT workforce issues. Develops goals and objectives to support the organization's Information Technology Strategic Plan. Prepares the budget submission in support of the IT Capital Plan. Manages the operations support budget. Directs the development of an enterprise IT modernization plan. Using knowledge of the interrelationships of multiple IT disciplines, advises senior management and other senior IT professionals on solutions to a wide range of IT issues. Serves as a senior expert or consultant to top agency management officials. Responsible for developing and implementing information security and information assurance policies, principles, and practices. Performs supervisory personnel management responsibilities. Structures assignments and reviews work of subordinates based on priorities and deadlines, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Assure mission and accuracy requirements are complete; selects employees; hears and resolves grievances and complaints; initiates and advocates appropriate corrective and/or adverse action for performance or conduct; schedules and grants leave; identifies training needs; develops and implements training plans. Supports the agency's EEO program through allocation of personnel to participate in community outreach and recruitment programs, ensures full cooperation of employees with EEO office officials. Advises employees in advance of performance expectations. Provides proper guidance and direction, continuous feedback on strengths and weaknesses, and holds employees responsible for satisfactory completion of work assignments. Appraises performance within established Air Force guidelines and timeframes. Provides and advocates appropriate recognition and feedback for employee performance and contribution, using the full range of honorary and monetary awards. Practices sound position management by periodically reviewing organization structures and functional assignments to ensure position descriptions are accurate. Ensures education in and compliance with security directives and good safety and health directives in all work areas. Ensure all known security violations reported to the proper authority immediately when discovered. Deploys as required to immediately analyze, devise, integrate, implement, and support gaming activities. Implements systems, applications, and new technologies in comprehensive and supportable architectures that meet leaders', operators', staffs', and support team mission needs. Understands, interprets, analyzes, develops, and executes strategies, policies, and procedures that implement and support gaming operations. Examines and evaluates alternative means of satisfying user requirements. Suggests technically feasible approaches and makes recommendations to the user. Evaluate vendor-developed software to ensure defined subject-matter requirements can be accommodated. Conducts feasibility studies to evaluate software already in use in other private organizations. Evaluation usually requires deviating from traditional methods in that the employee researches trends and patterns to develop new and improved methods or to formulate criteria. Implements state-of-the art techniques and technology. Ensures integrity and security of systems and equipment. Modifies and adapts precedent solutions to unique or specialized requirements. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13059436

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/24/2026 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Progressive experience with Gaming IT fields. Experience with Gaming business and management principles involved in strategic planning, resource allocation, cost/benefit analysis, leadership technique, and coordination of people and resources. Supervisory experience to include hiring, performance management, employee discipline, and dispute resolution. Knowledge, Skills and Abilities (KSA's): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: The ability to manage Gaming IT operations across a large organization or enterprise in the areas of planning, acquisition, development, information assurance and security, and lifecycle management. **NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s). **Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified, and you will no longer be considered for this position. (Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

How to apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 09/24/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status