Management and Program Analyst

Summary

WHAT IS Taxpayer Services? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - Return Integrity and Compliance Services (RICS) - Refundable Credits Program Management (RCPM) front-office This job (or announcement) is open to current permanent IRS competitive service employees in all business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

• The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Plans and conducts analytical and evaluative assignments for assigned Taxpayer Services (TS) programs, projects, and operational processes to assess effectiveness, efficiency, service delivery impacts, and the adequacy of management controls. Work products are used by management to improve operations and support management decisions affecting program operations, implementation strategies, resource utilization, and organizational effectiveness. Determines data and information requirements, gathers input from multiple sources, validates data for accuracy and completeness, and applies appropriate qualitative and quantitative methods (e.g., trend/variance review, root cause analysis, workload and performance analysis) to identify issues, patterns, and contributing factors. Analyzes program performance and operating conditions where issues are characterized by interrelated processes, competing priorities, and incomplete or conflicting information; reconciles differences in stakeholder input and data, and develops supportable findings and recommendations. Develops written findings, options, and recommendations addressing operational gaps, risks, and process inefficiencies; identifies likely impacts to workload, timeliness, quality, and customer service outcomes for affected TS functions and recommends practical corrective actions. Reviews proposed changes, plans, or initiatives for feasibility and operational impact; identifies implementation risks, dependencies, and constraints, and provides technical input to support management consideration of improvements to procedures, workflows, and controls. STANDARD POSITION DESCRIPTIONS (SPD): PD26445 Visit the IRS SPD Library to access the position descriptions.

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE GS-12: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: Applying analytical and evaluative methods and techniques to assess program operations, identify trends, issues, and operational risks, and develop recommendations that improve program effectiveness and operational efficiency. Planning, coordinating, monitoring and evaluating projects, studies or program initiatives by establishing priorities, milestones, performance measures, and tracking progress toward organizational objectives. Gathering, analyzing and interpreting information to identify problems, evaluate alternatives and develop supportable findings and recommendations for management. Evaluating the operational impact of proposed initiatives, process improvements, or implementation plans including consideration of customer, employee and stakeholders needs. Preparing reports, briefing materials and other supportive documents that communicate analytical findings, risks, impacts and recommendations to management and stakeholders. Collaborating with managers and subject matter experts, and stakeholders to gather information, clarify requirements, resolve issues and support process improvements. Communicating analytical findings and recommendations both verbally and in writing to facilitate discussions with management and stakeholders to support management decisions. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.

Requirements

Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 09/15/2026. To begin the application process, click the "Apply Online" button. You will be re-directed to USA STAFFING to continue your application process; answer the online questions. To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13050152. Upload all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need is not imported from USAJOBS, you may upload it directly into this application.) Click the Submit Application button. Reasonable Accommodations (RA): We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process. To review reasonable accommodation policies and procedures please visit https://www.opm.gov/policy-data-oversight/disability-employment/reasonable-accommodations/. To update your application, including supporting documentation: Visit USAJOBS - How to Update Application during the announcement open period, make updates or add supporting documentation, then continue through the entire application process and click Submit Application to send updates to the hiring agency. This option will no longer be available once the announcement has closed. To view the job status or your application status: Visit USAJOBS - How to View Application/Job Status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.