Program Support Assistant (OA)

Summary

This position performs a variety of administrative and clerical functions for the Safety Service at VA Ann Arbor Healthcare System. The incumbent is required to work under minimal supervision and resolve problems associated with the work of the office. The incumbent will provide technical and hands-on assistance to the facility's Chief, Safety Service (Industrial Hygienist), Safety Manager, Green Environmental Management Systems Program Manager, and Safety Technicians.

Duties

• Major Duties and Responsibilities: Incumbent coordinates the accurate and timely preparation of reports, surveys and briefing materials pertinent to the operation of all components of the facility's overall Safety Program which includes Occupational Health and Safety, Radiation Safety, Industrial Hygiene and environmental compliance. Effective program maintenance demands continuous follow-up within all levels of the organization to ensure that required materials are submitted on schedule, pending items are monitored and tracked, and follow-up action is initiated. Maintains a monitoring and evaluation system for all items identified by the safety staff as requiring follow- up action and/or continued tracking. Independently prepares and develops memorandums and reports regarding safety issues. Maintains and updates files and automated information systems containing safety-related information for each service. Incumbent is responsible for inputting safety data and statistics into the various automated data processing systems to accurately and efficiently record pertinent information. Examples include the dosimetry badge records and the facility's chemical inventory. In the area of safety training, s/he develops and maintains a computerized logging/tracking system to record participation of all personnel (such as new employees and supervisors) attending a variety of safety training programs and certain staff with specific safety needs (i.e., personnel wearing respirators, personnel exposed to radioactive materials, etc.). S/he may be asked to assist in preparing and conducting safety-related training programs including development of training materials and conducting specific aspects of the training. Incumbent ensures the timely and accurate submission of recurring reports, workload statistics, briefing papers and statistical data to appropriate committee structures and services, executive leadership, external agencies, VISN and VA Central Office. S/he reviews pertinent worksheets and code sheets to ensure proper completion. Maintains records of circulars and reports, and distributes reports according to established guidelines. Performs analysis of data and information presented for submission, interprets data, reviews potential out-of-line situations, and informs safety staff of any significant trends identified. Incumbent may be asked to perform administrative functions related to internal and external review programs such as OSHA, Joint Commission, EPA, community fire and safety inspectors, VISN Safety Officials and others. When performing such assignments, s/he ensures that all projects are completed with the maximum efficiency and effectiveness. Incumbent prepares accurate minutes and agendas for the Environment of Care Committee, Accident Review Board, GEMS Sub-Committee, Water Safety Sub-Committee and Engineering Controls for Bloodborne Pathogens Sub-Committee, as well as other ad hoc meetings or task groups as assigned. Monitors and tracks pending items and follows up with respective services to ensure that all necessary corrective actions are taken and recorded. Incumbent acts as Office of lnformation & Technology's Automated Data Processing Coordinator for the Safety Service. Incumbent greets and meets the needs of customers while supporting the VA Mission. Referring such inquires or complaints to the appropriate department; receives and screens telephone calls and visitors to the Supervisor's office, on own initiative determining the nature of the business and either handles it or the proper individuals to expedite all request to that office. Consistently demonstrates courteous and caring behavior toward customers, patients and their representatives, visitors and all VA staff at all times. Provides the customer consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately. Incumbent will be a purchase card holder or work toward becoming one. They will be responsible for ordering Safety Service Supplies, Safety Shoes, Ect. Incumbent is responsible for putting together monthly Supply Mapping Reports for the Chief of Safety's signature. Work Schedule: Mon - Fri 7:00AM - 3:30PM Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD053590 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/17/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. REQUIRED: TYPING SPEED MUST BE ANNOTATED ON YOUR RESUME FOR SELF CERTIFICATION. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of the mission of Safety Service and its relationship to the total operation of the medical center in regards to administrative operations, in addition to having a good working knowledge of programs under the Supervisor's jurisdiction, must have an intimate knowledge of policies, views, and special interests, including official social obligations. Detailed knowledge of the responsibilities of the four key program areas of the facility's Safety Program in order to provide programmatic assistance to each of the safety specialists: Occupational Health and Safety, Industrial Hygiene, Radiation Safety, environmental compliance (GEMS). Knowledge of basic safety principles, the safety staff directs a comprehensive safety program via different supervisors throughout the facility, therefore, knowledge of safety policies, programs, procedures, and reporting requirements is necessary. The safety program ensures the well-being of all employees, patients, and visitors in every area of the facility. Ability to prepare, analyze, and interpret charts, graphs, tables and other data related to the Safety program for management information purposes. Proficiency Requirement: Office Automation Clerk/Assistant- In addition to meeting experience or education requirements, applicants for these positions must show possession of the following skills, as appropriate. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test. 40 words per minute typing speed. Typing speed must be annotated on resume for self-certification. Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements:The work is primarily sedentary, although some physical effort will be required. Incumbent must be able to move independently through the hospital. Incumbent must possess visual and hearing acuity to communicate with both staff and patients. Incumbent must be able to manipulate keyboard and use a personal computer. Incumbent must be able to communicate orally. Must also be able to carry at least 15 lbs. Incumbent may also be required to periodically accompany the Safety staff during walk­through inspections. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13057071. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 09/17/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit