CUSTOMER ADVOCATE (ADMINISTRATIVE/TECHNICAL)

Summary

You will serve as a CUSTOMER ADVOCATE (ADMINISTRATIVE/TECHNICAL) in the SENSORS WEAPONS & LAUNCHERS Department of NAVAL SURFACE WARFARE CENTER Port Hueneme. This position is part of the Warfare Centers Personnel Demonstration Project. The NT-06 pay band encompasses positions equivalent to GS-14 and GS-15.

Duties

• You will provide program management direction for the acquisition, In-Service Engineering Agent (ISEA). logistics, and other assigned life-cycle support tasks for the assigned program.
• You will be responsible for interfacing with the Program Office, developing, negotiating and executing program budgets (single and multi-year), preparing and evaluating work assignments.
• You will be responsible for implementing programmatic requirements, and resolving emergent issues in support of the Program.
• You will serve as an authority on the Program effort.
• You will interface with other Warfare Centers and Commands in the execution of assigned responsibilities, as well as Teams with other WARFARE Center Division to develop center-wide integrated proposals for submissions to the program sponsor.
• You will represent the activity and the Command on committees and groups. Administrative direction addressed funding, resources and agency policy.

Qualifications

Your resume must demonstrate at least one year of specialized experience equivalent to the NT-05 pay band (GS-13 and GS-14 equivalency) in the federal service or equivalent experience in the private or public sector leading the development and implementation of business planning and analysis strategies to support combat/weapon system program efficiencies and improvement processes. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments, and required documentation as specified in the How to Apply and Required Documents section. Resumes are restricted to no more than 2 pages. Illegible/unreadable resumes will not be considered. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: 1. Click the Apply Online button. 2. Answer the questions presented in the application and attach all necessary supporting documentation. 3. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. 4. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. 5. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. 6. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. 7. Set aside at least 2 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. 8. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Click on this: https://help.usajobs.gov/how-to/application/status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Failure to submit a complete application package will result in an ineligible rating and loss of consideration. Your complete application must be received by 11:59 pm Eastern Standard Time (EST) on 09/09/2026. Applications received after 09/09/2026 will generally result in an ineligible rating and loss of consideration. If more than one resume is received, only the last resume received and processed will be reviewed. For additional information on viewing your application status, click https://help.usajobs.gov/how-to/application/status. Do not email or send hard copy resumes/applications to the Contact Information or Agency Information listed in this vacancy announcement. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement. It is the applicant's responsibility to verify that all information in their resume and documents are legible and accurate. HR will not modify answers/documents submitted by an applicant.