INFORMATION TECHNOLOGY SPECIALIST

Summary

This position is located within the Bureau of Diplomatic Technology, under DCIO for Enterprise Infrastructure, Regional Diplomatic Technology Center (DT/EI/RDTC). DT/EI delivers IT services for overseas operations, advocates policy adoption, and manages infrastructure. The incumbent provides technical, administrative, and systems support to overseas Posts, and as part of the DT Rover Program, helps establish new Posts, travels worldwide on TDY, and serves as sole on-site IT Specialist.

Duties

• Ensures successful completion of system modifications and enhancements.
• Redesigns systems to accommodate changes in user requirements, regulations, policies, legislative changes or new technology.
• Maintains accountability for the continuing functionality of systems at overseas Posts and the enterprise LAN that supports Department-wide, mission critical functions.
• Exercises responsibility for the installation, testing, operation, troubleshooting and maintenance of IT hardware and software systems.
• Provides technical advice to other specialists and managers on implementing new or enhanced IT systems, including on-the-job training regarding new and revised methods and techniques for resolving IT issues.
• Provides additional support to leadership throughout the Bureau and Department, as needed.

Qualifications

Applicants applying for the GS-12 grade level must meet the following requirements: Attention to Detail - Is thorough when performing work and conscientious about attending to detail; Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND specialized experience listed below: Experience serving as the product owner, technical lead, or project manager for enterprise data or artificial intelligence products, developing product strategies, roadmaps and project plans, prioritizing work, resolving complex technical and organizational challenges, and briefing senior executives on technical issues that influence agency programs or operations. Experience translating mission or business requirements into enterprise data or AI capabilities by eliciting requirements, identifying and prioritizing AI use cases, coordinating multidisciplinary teams, and leading implementation of enterprise solutions from planning through deployment. Experience exercising independent technical judgment to determine technical and methodological approaches for enterprise data or AI solutions, evaluating alternatives, developing solutions where precedents do not exist, managing AI risks, and providing expert technical guidance on enterprise architecture, governance, or implementation. AND have at least 1 full year of specialized experience equivalent to the GS-11 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-12 position.

Education

Education requirements do not apply to this vacancy announcement.

How to apply

Prepare your application in USAJOBS To start your application, click Apply and we'll walk you through the process to attach a resume and any required documents. During the application process you can review, edit, delete, and update your information. We'll automatically save your progress as you go, so you won't lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process. STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS. STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume. STEP 3: Complete the online assessment questions. STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section. To learn how to view the status of your submitted supporting documentation and application, visit the Application Instructions section of our agency's Civil Service selection process site. Technical assistance with your on-line application is available through the Help Desk at [email protected] or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET Alternate Application Procedures If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.