IT Specialist (Senior Product Manager)

Summary

The National Gallery of Art welcomes all people to explore art, creativity, and our shared humanity. Millions of people come through our doors each year, with even more online, making us one of the most visited art museums in the world. Our renowned collection includes over 160,000 works of art, from the ancient world to today. Admission to the West and East Buildings, Sculpture Garden, special exhibitions, and public programs is always free.

Duties

• The Gallery's Digital Content Strategy and Experience team builds and sustains public-facing digital capabilities for a diverse global audience. The Digital Content Strategy and Experience team is responsible for the strategy, development and delivery of immersive digital products and services, including websites, mobile apps, online games, and in-gallery digital interactives. Duties for this position include: Product Strategy, Vision & Roadmap - Defines and owns the product vision and roadmap for a portfolio of products to ensure all stakeholders have a shared understanding of product objectives, goals and metrics. Translates institutional goals into clear, actionable product requirements that integrate artificial intelligence (AI) and emerging technologies in ways that feel intuitive and human centered. Continuously evaluates market and technology trends to inform long-term digital engagement strategies. Uses evidence (e.g., user research, analytics) to make product decisions. Monitors and analyzes key performance metrics to measure the impact of new features and unearth insights about how the products are being used, using the feedback to inform and adapt road maps. Leads prioritization on an ongoing basis by clearly articulating user problems, delivery timelines, tradeoffs, objectives and key results for various initiatives. Product Delivery & Lifecycle Management - Leads cross-functional teams through all phases of the product lifecycle, from concept development and prototyping through launch and continuous improvement. Translates ideas into actionable product requirements and user stories for designers and engineers. Collaborates with design, content and engineering teams to ensure products deliver measurable public value, delight users and align with accessibility and security standards. Interprets and applies user research, analytics and behavioral data to inform iterative improvements and ensure experiences meet audience needs. Defines and tracks key performance indicators (KPIs) to measure product success and impact. Identifies and proactively monitors and addresses product risks. Analyzes market demand and market fit, conducts competitive analysis and guides build vs. buy or reuse approaches. Tests products at various stages of development to ensure seamless roll outs for our users. Stakeholder Engagement & Cross-Functional Leadership - Serves as the connective hub between creative, technical and content-focused teams, ensuring clarity, coordination and shared accountability across departments. Communicates the product vision and strategy to stakeholders at all levels, including senior leadership. Facilitates effective collaboration across PDE to deliver coherent and impactful public experiences. Shares lessons learned with peers and leaders to help guide digital transformation; keeps abreast of product management best practices and implements them. Vendor & Contract Management - Manages relationships with external design, user experience and software development agencies that contribute to product execution. Develops scopes of work, oversees deliverables and ensures vendor outputs meet technical and creative expectations. Serves as a contracting officer's representative (COR) and technical point of contact on digital experience contracts, ensuring quality, timeliness and compliance with Gallery and federal standards. Supervision & Product Management Practice - Supervises and mentors a team of product managers focusing on delivering immersive, user-centered digital products for the public. Coaches and mentors staff, helping them develop into capable product managers in their own right. Develops tools, processes and templates for the growing team. Supports Head of Product in developing processes, tools and templates to standardize product management across the Gallery. Leads and participates in agile sprint meetings: planning, grooming, retros and standups. External Engagement & Thought Leadership - Engages with cultural heritage, technology and artificial intelligence (AI) communities to promote best practices in AI for digital engagement. Represents the Gallery at conferences, workshops and collaborative projects that advance public engagement through technology and storytelling. Contributes to the Gallery's leadership profile as a forward-looking institution applying AI and emerging technologies to broaden access to art and knowledge.

Qualifications

Basic Requirements For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Experience that demonstrated accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated by assignments where the applicant analyzed a number of alternative approaches in the process of advising management concerning major aspects of ADP system design, such as what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project. AND Specialized Experience Statement: Candidates must possess at least one year of specialized experience, equivalent in responsibility to the GS-13 level in the Federal service or private sector: Conceiving, designing, and delivering digital products for public audiences; Providing product leadership to achieve business goals; Leading the vision, roadmap, identification of user needs for a digital product or platform; Leading cross-functional teams to develop digital products or platforms; Using iterative or agile methodologies to develop digital services, products, or platforms; Directly supervising team of product managers and Collaborating with senior or executive stakeholders on digital products OPM Qualifications Standard: Group Coverage Qualification Standard for Administrative and Management Positions Individual Occupational Requirement: Information Technology (IT) Management Series 2210 You must meet all qualification and eligibility requirements by the closing date of this announcement.

Requirements

Qualification requirements must be met by the closing date of the announcement. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website. It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this job announcement. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

Education

This position does not have an education requirement.

How to apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section of this vacancy. The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. If you have questions about this job, please contact the HR Office representative listed in the "Agency Contact Info" section of this vacancy announcement. If you need assistance in applying on-line, please refer to the How to Apply section below and explore the Federal Application Process information on the USAJobs website. To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. Read the Eligibility questions carefully. The questions address if you are eligible to apply to this JOA. Your responses will affect your consideration for the position. You may qualify for more than one eligibility, so please choose carefully. You will only be considered under the options you have selected. If you respond that you do not meet any of the eligibility questions, you will not be considered for this position. You will receive an email notification when your application has been received for the announcement. If experiencing a significant hardship which hinders your ability to apply on-line, please contact the Agency Contact listed on this announcement at least two business days before the closing date, to discuss your situation. Failure to contact us within sufficient time may result in your hardship request being denied. The National Gallery of Art receives many applications for each job. Each application is reviewed carefully which may take a few weeks. To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc. If your resume includes a photograph or other inappropriate material or content (e.g. SSN or DOB), your resume will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy. Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.