Business Operations Specialist

Summary

Announcement may be used to fill similar positions within 90 days of the closing date. This position is also being announced concurrently under Merit Promotion (MP) procedures vacancy number: M26-AR-13035397-IDS. Applicants who wish to also be considered under MP must apply to both vacancies separately. About this agency

Duties

• The Insights and Data Solutions Division is responsible for directing a program that involves advising on, planning, developing, and evaluating vital business intelligence, artificial intelligence, visual analytics, and multi-domain participant data management program and policy initiatives related to EXIM's loan, loan guarantee, and insurance programs for EXIM. Duties include, but are not limited to: Act as an intermediate-level technical specialist on key EXIM participant and application databases and data integrity issues associated with each including: a) establishing procedures to pursue inquiries and corrections to data; b) designing processes for collecting, aggregating, matching, consolidating, quality-assuring, persisting and distributing master data throughout the agency; c) coordinating with financial, business, and operational units in translation and implementation of requirements that support enhanced analytics; and d) managing master record creation, schema mapping, data enrichment, hierarchy management, and business semantics management processes. Interprets moderately complex policies and guidance for the effective management of program implementation through analysis and synthesis of data derived from loans, loan guarantees, and insurance for the purpose of improving delivery of products to US Exporters. Independently analyzes and executes policies and guidance on topics related to the enterprise-wide participant data management portfolio. Collaborates with team, colleagues, other managers, other subject matter experts, and key contractors across the organization to identify and authoritatively resolve gaps in data collection and issues with data quality/reliability, as well as to incorporate the data into new, mission relevant performance measures, or to improve on existing performance measures so as to ensure their continued relevance to EXIM programmatic, technical, financial, and/or administrative goals and objectives.

Qualifications

Specialized Experience (Credit for Specialized Experience on resume must reflect 40 hours/Full-time per week for each period of work): GS-12: You must have one (1) year of specialized experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the GS-11 level in the Federal Government or other equivalent pay systems. Specialized experience includes: Experience developing, implementing, and executing data management and reporting processes, using master data management tools (e.g., Informatica MDM Data Director or similar), business intelligence tools (e.g., Oracle BI, Power BI, Tableau, or similar), and/or automation tools (e.g., Power Platform, robotic process automation (RPA), or similar); Experience developing data standards and implementing measures for the assessment and improvement of existing data management processes, policies, and systems; AND Experience working collaboratively with other internal or external data partners (IT, business users, etc.). Education cannot be substituted for experience at the GS-12 grade level. For qualification determinations, your resume must contain the following for each work experience listed: Organization/Agency's Name Title Salary (series and grade, if applicable) Start and end dates (including the month and year) Number of hours you worked per week Relevant experience that supports your response to the specialized experience that is stated in the job announcement If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position. NOTE: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications and your application may be marked as incomplete/ineligible and you will not receive consideration for this position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week. Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. Please visit the following links for more information: http://www.naces.org http://www.fceatlanta.com Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Additional information on the qualification requirements is outlined here. All requirements must be met by 09/11/2026, the closing date of the announcement.

How to apply

Effective September 27, 2025, federal agencies will only accept resumes up to two pages in accordance with the Merit Hiring Plan. If you have not already done so, please update your resume under your profile before applying for any federal job. For additional details, visit click the following link. Applications will only be accepted online; however if you are unable to apply online, please contact the Agency Contact Person listed below. To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The following is a link to preview the occupational questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/13035396 The complete application package must be submitted by 11:59 PM (EST) on 09/11/2026 to receive consideration. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. Click the Submit My Answers button to submit your application package. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account here, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.