Lead Management & Program Analyst

Summary

The incumbent serves as the Lead Management and Program Analyst for the Loan Policy Team under the Loan Policy and Valuation Section, within Loan Guaranty Service(LGY). The incumbent functions as the senior technical authority and team leader supporting GS-13 Loan Policy Program Analysts responsible for national policy development, program analysis, business process improvement, stakeholder engagement, legislative review, lender oversight initiatives, training, and strategic program management

Duties

• Specific duties include: Facilitates and leads teams of Central Office and field personnel regarding policies, activities, and the establishment of related changes to the regulations and procedures, best practices, business process improvements and business process reengineering. Reviews and provides technical assistance, correspondence, opinions, and other documentation to internal and external stakeholders as high-quality products. Composes technically accurate priority correspondence to the White House, members of Congress, other Government agencies, Veterans' Service Organizations, builders and lenders; as well as attorneys. Develops and delivers training to field office staff on system updates, policy and procedures, and general customer service standards. Assisting in planning, organizing, and independent judgment of critical business-matters of a national lending program. Analyzes precedent and highly complex problems relating to guaranteed loans submitted by field offices, lenders and other, and initiates appropriate correspondence or other means of affording proper solutions. Under guidance of the Supervisory Loan Specialist, reviews audits reports and egregious referrals, with the associated loan files to recommend concurrence or disagreement with the conclusions of the Monitoring Unit or field offices. Conducting assessments to ensure operational, policy-making, and external communication. Supporting the Assistant Director of Loan Policy and Valuation and the Chief of Loan Policy, in both internal and external contexts to explain or defend Loan Guaranty Service's in industry meetings/conferences. Processing requirements for VA guaranteed and direct loans; general mortgage lending industry experience. Work Schedule. Full Time, Monday through Friday, 8am to 4:30pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Lead Management & Program Analyst; PD422560GS-0343-14 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 09/08/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13 level. If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-14 or higher and the promotion potential of your current position must be at least None. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-14 Grade Level: Specialized Experience: Is defined as experience understanding the state/federal administrative real estate laws and serving as a technical authority on Veteran home loans, eligibility determinations and appeals, the guaranty of VA home loans, automatic lender qualifications, VA credit underwriting standards, funding fee processing, and the interpretation of relevant statutes and regulations. Examples of this include but not limited to: Formulate and recommend plans and policies for nationwide application, governing loans to be made and guaranteed for the purchase, construction, repair, alternation and improvement of homes or for the refinancing of existing home loans and governing loans to be guaranteed for the purchase of a manufactured home. Facilitates the processing, analysis and closing of applications for Direct Loans, and reviews, analyzes and determines recommendations for actions to be taken on individual cases submitted to Central Office by the field for the decision on the guaranty of the loan. Studies and analyzes proposed legislation involving housing loan policy considerations and prepares appropriate comments. Effectively manage and implement recommendations when proposals involve substantial agency resources or extensive changes in established procedures. Ability to analyze and interpret existing policies and procedures in order to effectively articulate and communicate requirements and/or decisions with Loan Guaranty staff, vendors, mortgage and real estate professionals, Veterans and other interested parties. Ability to function as a technical authority regarding Veteran eligibility, automatic lender qualifications, VA credit standards and credit evaluation, the mortgage lending industry and the processing requirements for VA guaranteed and direct loans. Ability to perform comprehensive analytical studies involving a nationwide home loan program, evaluate program effectiveness, and develop solutions to difficult operational or policy challenges. Ability to compose clear and concise technical and administrative correspondence through performing research and gathering information from multiple resources. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements - Works in primarily sedentary. Some travel may be required to conduct training, attend conferences, participate in stakeholder meetings, and support organizational initiatives. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Requirements

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. Click here for instructions on viewing your application status.

Education

There is no education substitution for the GS-14 grade level.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. You may update your application documents and some questions related to your personal information at any time during the announcement open period. However, you will not be able to make changes to questions related to assessing the minimum qualifications and competencies (knowledge, skills, abilities and other characteristics) mentioned in the "How You Will Be Evaluated" section above. To make an allowed update to your application, return to your USAJOBS account (https://usajobs.gov). There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder