Program Analyst

Summary

See below for important information regarding this job.

Duties

• Provides enterprise-level analysis, strategic planning, and operational support for DLA EEO programs, reforms, and priorities.
• Evaluates operations, workflows, timeliness, workload, service-delivery trends, and internal controls to identify risks, gaps, and opportunities for greater consistency, efficiency, accountability, and compliance.
• Develops and matures enterprise EEO governance through policies, procedures, standard operating procedures, decision frameworks, defined roles, performance measures, and management reviews.
• Applies federal EEO authorities and guidance, conducts policy and process crosswalks and program evaluations, documents findings, and monitors corrective actions.
• Supports modernization of reasonable accommodation process, complaints process and other EEO service-delivery systems. Maps workflows; develops and tests requirements; monitors case status and implementation and so on.
• Develops standardized dashboards, trackers, metrics, data definitions, reporting templates, and repositories that provide timely, actionable information while protecting sensitive and Privacy Act data.
• Validates quantitative and qualitative information, identifies trends and root causes, and prepares executive briefings, decision papers, reports, talking points, implementation plans, and recommendations.
• Plans EEO reform, training, compliance, and process improvement with DLA components, partners, resource offices, and oversight organizations.
• Sets milestones, owners, measures, and deliverables; tracks progress, barriers, and outcomes; supports audits and data calls; and may oversee American Sign Language, analytical, training, or other EEO contracts.

Qualifications

To qualify for a Program Analyst your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Analyzing the operations of a federal EEO, civil rights, human resources, employee relations, disability, reasonable accommodation, compliance, or comparable organizational program. Experience must include identifying risks, process gaps, performance trends, and improvement opportunities and communicating findings, risks, and recommendations through executive-level briefings, decision papers, reports, or other professional products; Developing or evaluating program governance products, including policies, procedures, standard operating procedures, workflows, internal controls, roles and responsibilities, implementation plans, or performance measures. Experience must include coordinating implementation across multiple functional organizations; Using quantitative and qualitative information to build or maintain dashboards, trackers, reports, or other management tools. Experience must include validating information, translating findings into actionable recommendations, and monitoring project deliverables, milestones, progress, barriers, and results; and Researching and applying laws, regulations, policy, or formal guidance to assess program operations and recommend compliant courses of action. Experience must include coordinating process-improvement or corrective-action initiatives with organizational stakeholders. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: To begin the application process, click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. NOTE: Resumes up to a total of two pages will be accepted. Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. Click the Submit Application button prior to 11:59 PM (ET) on 09/11/2026. After submitting your online application, you will be notified whether or not you are required to take any additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification. The email may be routed to your "Spam" or "Junk" folder. If you do not receive the email invitation to the assessment and you meet the minimum qualifications for the position, you should contact https://apply.usastaffing.gov/HelpTicket to request the email be re-sent. Requests to re-send invitations to the USA Hire Competency Based Assessments must be received by https://apply.usastaffing.gov/HelpTicket BEFORE the close of the JOA. If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements. NOTE: Set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application. You may update your application documents and some questions related to your personal information at any time during the announcement open period. However, you will not be able to make changes to questions related to assessing the minimum qualifications and competencies (knowledge, skills, abilities, and other characteristics) mentioned in the "How You Will Be Evaluated" section above. To make an allowed update to your application, return to your USAJOBS account (https://www.usajobs.gov). There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https://www.usajobs.gov. On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit https://help.usajobs.gov/how-to/application/status. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/articles/29113644431764-Requesting-an-accommodation. To preview the questionnaire, please go to https://apply.usastaffing.gov/ViewQuestionnaire/13052084.