Management and Program Analyst

Summary

As a Management and Program Analyst at the GS-0343-9/11, you will be part of HR Solutions, Office of Personnel Management. If selected, you will work with Data Analysts, Software Engineers, Account Managers, Agency Customers and leadership to discover customer needs, document requirements, and design and test Federal HRIT products supporting Core HCM and USA Staffing.

Duties

• Evaluate customer goals, problems, or questions to design products that meet their Core HCM or USA Staffing needs. Serve as a liaison between stakeholders and OPM product managers to ensure system requirements are accurately captured and implemented in the HCM or USA Staffing platform. Identify and document user story acceptance criteria that can be understood by testers and engineering teams. Contribute to user story progression through multiple stages of the software lifecycle (e.g., requirements development, planning, development, testing, deployment, implementation) to meet customer needs. Consult with current and potential customer agencies to identify their needs and translate them into user stories and test cases for system documentation. Conduct functional, regression, and user acceptance testing (UAT) to validate system behavior against requirements. Research Tier 2 help desk issues and respond to customer inquiries. Contribute to the development of meaningful user support content. Innovate new solutions in the Federal HR space to balance user, agency and government-wide needs and priorities.

Qualifications

To be found qualified, your resume must clearly show experience that meets the Minimum Qualifications. For each position (paid or volunteer), include the months, years, and hours worked per week. One year of specialized experience equals 12 months at 40 hours per week (part-time hours are prorated). Experience listed without hours per week, or listed as "varies," will not receive credit. To meet Minimum Qualifications for the GS-09, you must meet one of the following: A. You must have at least one full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 grade level in the Federal service performing all of the following: Assisting with projects to evaluate, implement, or improve business systems; AND Supporting collaboration with stakeholders and technical staff to gather and document business requirements; AND Assisting with testing activities in support of system implementations or enhancements; AND Documenting business processes, workflows, or functional requirements to support system improvements. OR B. Successfully completed a master's or equivalent graduate degree or two full years of progressively higher-level graduate education leading to such a degree, or LL.B. or J.D., if related. Such education must demonstrate the competencies necessary to do the work of this position. (Transcripts Required) OR C. You have the specialized experience as described in A, but less than one year; and I have more than one year but less than the required education in B. I have computed the percentage of the requirements that I meet, and the total is at least 100%. To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. The total percentage must equal at least 100% to qualify. (Transcripts Required) To meet Minimum Qualifications for the GS-11, you must meet one of the following: A. You must have at least one full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 grade level in the Federal service performing all of the following: Coordinating or supporting projects to evaluate, implement, or improve business systems; AND Collaborating with stakeholders and technical teams to gather, analyze, and document business requirements and functional specifications; AND Planning and executing testing activities for system implementations or enhancements, including documenting results and identifying issues; AND Analyzing and documenting business processes or workflows to recommend or support system improvements. OR B. Successfully completed a Ph.D. or equivalent doctoral degree OR at least three full academic years of progressively higher-level graduate education leading to such a degree OR LL.M. in a related field of study. (Transcripts Required) OR C. You may qualify if you have less than the full amount of experience described in "A" and less than the amount of education described in "B" but have a combination of the type of experience described in "A" and the type of education described in "B" totaling 100% of the stated qualifications for this position. To determine your combination, first compute your experience as a percentage of the experience listed in "A" above; then determine your education as a percentage of the education listed in "B" above; then add the two percentages. The total percentages must equal at least 100%. Only graduate education in excess of one year (i.e., 18 semester hours) may be combined with experience under this standard. (Transcripts Required) You must meet all qualification and eligibility requirements by the closing date of this announcement. All Education must be accredited by an accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accredited institutions recognized by the U.S. Department of Education. Applicants may verify accreditation at the following website: Accreditation. All education claimed by applicants will be verified by OPM accordingly. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Requirements

Must be a U.S. Citizen or National Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration) Suitable for Federal employment, determined by a background investigation May be required to successfully complete a probationary period Candidates will not be hired based on their race, sex, color, religion, or national origin Complete the initial online assessment and USAHire Assessment You will be required to report to an OPM assigned office This position is eligible for inclusion in the bargaining unit If the duty station is finalized in the Washington, DC metropolitan area, employees in this position will be represented by the American Federation of Government Employees (AFGE) Local 32. (BU Code - 2286) If the duty station is finalized outside of the Washington, DC metropolitan area, this position will not be represented by a bargaining unit. (BU Code - 7777)

Education

If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments, and the required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (EST)on 09/11/2026 to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the "Submit Application" button prior to 11:59pm (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire assessments; however most applicants complete the assessment in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically used. For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the use of USA Hire assessments, review the following resources: https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application and click Edit My Application. This option will no longer be available once the announcement has closed. To view the announcement status or application status: Click on this: https://www.usajobs.gov/Help/how-to/application/status/ . Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. You may preview the assessment questionnaire by clicking here: https://apply.usastaffing.gov/ViewQuestionnaire/13041612