Human Resources Specialist (User Support)

Summary

As a Human Resources Specialist (User Support) at the GS-0201-12/13, you will be part of HRS Federal Staffing Center Office of Personnel Management. If selected, you will support customer agencies in implementing and using automated HR systems by advising customers, identifying business and system requirements, supporting system enhancements, delivering training, resolving user issues, and recommending improvements to HR processes and services

Duties

• Advise customer agencies on automated HR system capabilities, business processes, implementation activities, and system requirements. Gather and document customer business needs and system requirements to support enhancements, testing, automation, and implementation activities. Develop and deliver system training, demonstrations, user guides, job aids, communications, and other resources for customers and system users. Support change management activities by coordinating implementation efforts, communicating system changes, and incorporating customer feedback. Resolve functional and technical user issues and coordinate with technical staff to address system problems requiring additional support. Analyze Help Desk activity, system data, and customer feedback to identify trends and recommend process, training, or system improvements. Maintain customer relationships through project meetings, technical guidance, status updates, and coordination with HR, IT, and other stakeholders.

Qualifications

To be found qualified, your resume must clearly show experience that meets the Specialized Experience for the grade(s) you're applying for. For each position (paid or volunteer), include the months, years, and hours worked per week to be credited. One year of specialized experience equals 12 months at 40 hours per week (part-time hours are prorated). Experience listed without hours per week, or listed as "varies," will not receive credit. GS-12 Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the GS-11 level in the Federal service, or equivalent, performing work that includes ALL of the following: Gathering and documenting customer needs that support implementation, enhancement, testing, and/or change management activities; Developing system user guides, job aids, communications, or other instructional materials to support users of automated human resources systems; Providing technical or functional guidance on human resources system processes, functionality, reporting, access, or business requirements; and Resolving user issues and recommending process, training, or system improvements. GS-13 Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the GS-12 level in the Federal service, or equivalent, performing work supporting automated human resources systems that includes: Gathering and documenting business needs or system requirements that support system enhancements, testing, implementation and/or change management activities; Developing or delivering system training, guidance, demonstrations, or user support materials; Advising customers on HR system functionality, business processes, implementation activities, or system requirements; and Resolving user and system issues and recommending improvements based on customer feedback, system information, or recurring support needs. Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F. One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. One year at the GS-12 level is required to meet the time-in-grade requirements for the GS-13 level. You must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Requirements

Must be a U.S. Citizen or National Males born after 12-31-59 must be registered for Selective Service Suitable for Federal employment, determined by a background investigation May be required to successfully complete a probationary period Candidates will not be hired based on their race, sex, color, religion, or national origin Complete the initial online assessment and USAHire Assessment You will be required to report to an OPM assigned office This position is not eligible for inclusion in a bargaining unit

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: 1. Click the Apply Online button. 2. Answer the questions presented in the application and attach all necessary supporting documentation. 3. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. 4. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. 5. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. 6. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. 7. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. 8. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources: https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Click on this: https://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. You may preview the assessment questionnaire by clicking here: https://apply.usastaffing.gov/ViewQuestionnaire/13045807