Information Receptionist (OA)

Summary

The United States Attorney's Office for the District of Columbia's mission is to enforce the criminal laws of the United States and the District of Columbia, represent the interests of the United States in civil litigation, and respond to the public safety needs of the community by leading an effective, well-coordinated law enforcement effort that contributes to the overall goal of improving the quality of life in the District of Columbia.

Duties

• This Information Receptionist (OA) provides front desk, clerical, and office automation support to the U.S. Attorney's Office. The position assists visitors and callers, prepares and maintains documents and records, processes incoming correspondence, and performs other administrative duties that support daily office operations. If selected for this position, you will join a well-respected team that is responsible for providing Information Receptionist (OA) support in the U.S. Attorney's Office, District of Columbia, Administrative Division, Support Services Section, located in Washington, District of Columbia, focusing in the areas of Reception and Customer Service, Office Automation and Document, and Records and Administrative Support . Typical work assignments will include: Receiving and screening visitors, verifying identification, issuing visitor badges, and directing visitors to the appropriate office or waiting area. Answering telephone calls and providing general information or directing callers and visitors to the appropriate office, agency, or staff member. Preparing, editing, formating, and proofreading correspondence, reports, graphics, tables, and other documents using office automation software, and ensuring proper spelling and grammar. Receiving, reviewing, recording, and distributing incoming mail, electronic correspondence, and other materials to the appropriate staff. Maintaining administrative records and files, processing closed case files, and assisting with witness vouchers, logs, and other office support activities.

Qualifications

MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required specialized experience and/or education for the respective grade level in which you are applying: To qualify at the GS-05 level, you must possess: Specialized Experience: At least one year of specialized experience equivalent to the GS-04 level in the Federal service (obtained in either the public or private sectors) performing (3) of the (4) duties listed below: Assisting visitors and callers by answering routine questions and directing them to the appropriate person or office. Using office software to prepare, edit, format, proofread, store, and retrieve documents. Receiving, reviewing, routing, and maintaining mail, records, files, or other administrative materials. Maintaining accurate logs, records, or tracking information and performing routine clerical support duties. OR Education: To qualify based on education for this grade level you must have four years above high school level to substitute education for experience. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (Must submit transcripts.) OR Combination of Education and Specialized Experience: You must have a combination of the specialized experience and education as described above that totals 100% when combined. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. (Must submit transcripts). And Typing Proficiency: To be qualified, you must type at least 40 words per minute based on a 5-minute sample with three or fewer errors. (A typing test may later be required.) IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. If your resume does not support your questionnaire answers, we will not allow credit for your response(s). For more information on the qualifications for this position, click here.

Education

If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned. All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see https://www.ed.gov/ Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.In addition, when reviewing applicant's transcripts, assumptions will not be made. Applicants MUST state which coursework is relevant.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Click on this: https://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Staff Acquisition Applicant Support at [email protected] or to obtain an alternative application.