Health System Specialist (National PCMM Coordinator)

Summary

The Health System Specialist serves as National PCMM Coordinator, providing national-level program management, technical expertise, data analysis, oversight, and strategic guidance to ensure the integrity, effectiveness, and continuous improvement of the Patient Centered Management Module (PCMM) across the Veterans Health Administration.

Duties

• This Health System Specialist will serve as the National PCMM Coordinator at the VHA Central Office, AUSH for Clinical Services, Office of Primary Care. Through their duties and responsibilities, the incumbent: Provides national-level program management and technical oversight for PCMM, serving as a strategic advisor, subject matter expert, functional leader, and technical authority and recommending solutions to program issues affecting VHA primary care operations. Leads, advises, trains, and supports facility and VISN PCMM Coordinators and other stakeholders to maintain PCMM program and data integrity, resolve application and operational issues, and ensure appropriate data entry, validation, and maintenance. Collects, analyzes, validates, and reports PCMM and health care operational data to evaluate resource allocation, capacity, efficiency, productivity, staffing, workload, and performance and identify opportunities for improvement at facility, VISN, and national levels. Conducts analytical studies and develops reports and recommendations addressing primary care goals, data integrity, workflows, staffing and FTEE, resource management, PCMM policy and business rules, system functionality, and achievement of performance measures. Advises leadership on program performance, risks, and improvement opportunities, providing regular status reports and recommendations concerning PCMM changes, technical or operational issues, and their potential impact on primary care operations. Leads short-, mid-, and long-term special projects and process-improvement initiatives, coordinating stakeholders, identifying and mitigating risks, resolving management problems, and recommending changes to improve efficiency, continuity of care, resource utilization, and customer satisfaction. Work Schedule: Monday - Friday 8:00AM - 4:30PM Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position. Virtual Work is defined as working outside of the original hiring duty station at a VA owned or leased space. Return to Office (RTO) Mandate: RTO mandate is in effect and selectees will be required to report to in person work unless they have an approved exception or an exemption. Any approval for an RTO exception, exemption, or extension will occur after the selectee's tentative job offer but before the final job offer. Position Description/PD#: Health System Specialist (National PCMM Coordinator)/PD305930 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

Qualifications

To qualify for this position, applicants must meet all requirements listed below by the closing date of this job announcement, 09/21/2026. Time-In-Grade Requirement: Applicants who are current VHA employees and have held a GS grade position at any time in the past 52 weeks must meet Time-In-Grade requirement by the closing date of this job announcement. For a GS-13 grade position all applicants must demonstrate that they have served 52 weeks at the GS-12 grade. The grade may have been in any occupation but must have been held in the Federal service. To demonstrate Time-In-Grade, an SF-50 must be attached with the application package. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate the 52 weeks of Time-In-Grade served, and, in that instance, an additional SF-50 may need to be provided. SF-50s issued for awards do not demonstrate Time-In-Grade and should not be submitted. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirement (IOR): All applicants must meet the IOR with one of the following IOR criteria: Undergraduate and Graduate Education: Major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration (TRANSCRIPTS REQUIRED). OR Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. The work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR Special Provision of In-Service placement: Successful completion of agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. In addition to the Individual Occupation Requirement (IOR), all applicants must also meet the following: Specialized Experience Requirement: one (1) year of specialized experience equivalent to at least at least the next lower grade (GS-12) in a normal line of progression for the occupation in the organization. Examples of qualifying specialized experience includes, but is not limited to, the following. Applying advanced knowledge of health care delivery operations to analyze and evaluate complex program processes, including functionality, utilization, business rules, data integrity, resource allocation, capacity, efficiency, and productivity, and develop recommendations that improve program performance. Independently analyzing complex health care program issues using qualitative and quantitative methods, multiple data sources, and health care information systems to identify trends, discrepancies, operational problems, and root causes and recommend corrective actions or process improvements. Planning and conducting analytical studies or evaluations to measure program effectiveness, assess progress toward established goals and objectives, develop or apply performance measures, and translate findings into actionable recommendations for improving health care operations and administrative processes. Advising management and collaborating with multidisciplinary stakeholders to resolve complex program issues, implement improvements, and evaluate the impact of recommendations on PCMM operations, resource management, stakeholder communication, and health care delivery at the facility, network, or national organizational level. For more information on these qualification standards, please visit the Office of Personnel Management (OPM) website.

Requirements

Applicants must be U.S. Citizens to apply for this job. To be considered, applicants must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment which measures critical general competencies required to perform the job. All applicants are subject to background/security investigation. Selective Service Registration is required for male applicants born after 12/31/1959. Physical Requirements: The work of this position does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be used as an acceptable form of identification for employment. As a condition of employment for accepting this position, the selected applicant will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate the selectee's fitness and whether continued employment advances the public interest. In determining whether the selectee's continued employment advances the public interest, we may consider: the selectee's performance and conduct; the needs and interests of the agency; whether the selectee's continued employment would advance organizational goals of the agency or the Government; and whether the selectee's continued employment would advance the efficiency of the Federal service. Upon completion of the selectee's probationary period, their employment will be terminated unless they receive certification, in writing, that their continued employment advances the public interest.

Education

There is no educational substitution at the GS-13 grade level but education may be used to meet the IOR for the 0671 series. Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educational accreditation here. If you are using foreign education to meet qualification requirements, you must attach a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Additional information is available here.

How to apply

All applicants are encouraged to apply online. To be considered for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/21/2026to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13055868. The complete application process is as follows: To begin, click Apply Online to create a USAJOBS account or log in to your existing USAJOBS account. Follow the prompts to select your USAJOBS resume and/or other applicable supporting documents. Answer all questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 09/21/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to complete the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the job announcement open period, return to your USAJOBS account, find your application record, and click on Edit My Application. NOTE: this option will not be available after the job announcement has closed. To view the announcement status or your application status, visit https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.