Health and Wellness Coach

Summary

Health and Wellness Coaches provide services to Veterans seeking self-directed, lasting changes aligned with their values. They provide support that promotes health and enhances well-being, which may support improved health related outcomes and quality of life. Health and Wellness Coaches provide support to positively influence the relationship between lifestyle and health outcomes.

Duties

• Health and Wellness Coaches may collaborate with Veterans and Veterans' primary care and specialty care treatment providers to develop goals designed to improve health and well-being, reduce impact from chronic illness and lessen the likelihood of admission to the emergency department, inpatient care or long-term care. These duties include but are not limited to: Utilizes motivational interviewing, coaching theories, and coaching techniques to assist clients in accomplishing their action steps and goals. Within the coaching process, addresses appropriate social and structural determinants of health. Provides education around health and wellness coaching services, evidence, and research. Utilizes a coaching process model that aligns with NBHWC standards. Ensures Veterans are aware of what to expect when engaging in coaching. Connects Veterans with wellbeing services when they are in service of the Veteran's self-identified wellness goals. Documents coaching encounters in alignment with local and national guidance. Work Schedule: Monday-Friday 7:30am-4:00pm Compressed/Flexible: Not Available Telework: Available, ad hoc as per agency policy Virtual: This is not a virtual position. Functional Statement #:00000 Relocation/Recruitment Incentives: Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education and/or Experience.(1) Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in behavioral or social science or related disciplines appropriate to the position.OR (2) Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. OR(3) Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. Certification (1) List of certifications. Candidates must be currently certified by the National Board for Health and Wellness Coaching (NBHWC). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). NOTE: This provision is not intended to regularize appointments/placements. Grade Determinations: In addition to the basic requirements outlined in paragraph 4, the following criteria must be met when determining the grade of candidates. Health and Wellness Coach, GS-09. Experience. One year of creditable experience equivalent to the next lower grade. Knowledge, Skills and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs: (a) Knowledge of current research literature related to health and wellness, including behaviors that promote a healthy lifestyle and well-being. (b) Skill in using health and wellness coaching techniques to promote positive behavior change using one-on-one, couple or group modalities. (c) Skill in exercising effective interpersonal communication techniques to develop and maintain strong interpersonal relationships. (d) Ability to assist the client in developing a comprehensive personalized health plan based on a patient's action-oriented goals. (e) Ability to identify resources internal and external to the organization that are necessary for achieving patient overall health and well-being goals. (f) Ability to use information technology (IT) equipment and various/emerging technologies to carry out work responsibilities. (g) Ability to document patient information using appropriate systems. Preferred Experience: 1. Certification: a. National Board-Certified Health & Wellness Coach (NBC-HWC) 2. Clinical Experience: a. Previous experience working in healthcare settings (e.g., hospitals, clinics, community health centers). b. Experience working with individuals with chronic conditions (e.g., diabetes, hypertension, mental health issues). 3. Coaching Experience: a. Demonstrated experience providing one-on-one or group coaching on health-related behavior change. b. Experience using motivational interviewing, stages of change model, or similar coaching methodologies. 4. Collaboration & Communication: a. Experience collaborating with interdisciplinary teams, such as physicians, nurses, social workers, and behavioral health professionals. b. Excellent communication, active listening, and empathy skills. 5. Technology Proficiency: a. Comfortable utilizing electronic medical records (EMR) or health information systems. b. Familiarity with telehealth platforms and remote coaching tools. 6. Population-Specific Experience: a. Preferred: Experience working with Veterans, older adults, or other special populations relevant to the organization's mission. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-9. The actual grade at which an applicant may be selected for this vacancy is GS-9 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.

Requirements

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

How to apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/25/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13065408. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.