Program Specialist (Property Manager - National Center for Warrior Independence)

Summary

The incumbent serves as Program Specialist at the VA Greater Los Angeles Healthcare System's National Center for Warrior Independence by providing a full range of Veteran housing support functions assisting in the formulation and development of organizational facility plans and property management for the Strategic Facility and Master Planning Office.

Duties

• At the National Center for Warrior Independence, we are deeply committed to ending veteran homelessness and empowering Veterans to achieve sustainable, long-term independence. Position Overview & Core Expectations - Mission-Driven Commitment: Candidates must demonstrate a steadfast dedication to ending Veterans homelessness and walking alongside veterans on their journey to self-sufficiency. -Safety and Security: All staff share an unwavering commitment to maintaining a secure, respectful environment, ensuring the physical safety and security of every Veteran and employee working across the north campus. - Stakeholder & Partnership Collaboration: Staff actively cultivate and maintain strong relationships with internal and external stakeholders, building collaborative partnerships to expand resources, streamline wraparound services, and enhance outcomes for Veterans. - Clinical Assessment & Care: Staff are responsible for regularly assessing the evolving clinical needs of Veterans and delivering or coordinating appropriate, high-quality care tailored to each individual. -Flexible Scheduling: To best meet the dynamic needs of the Veteran population we serve, many of our positions require flexible scheduling, which may include compressed tours, evening shifts, or weekend availability. Duties include but are limited to: Coordinating between property management and case management to track Veteran residency status and support housing retention. Managing utility billing and collecting financial information through audits. Acting as the point of contact for billing-related inquiries. Participating in community meetings with Veteran residents. Conducting and documenting visual inspections of the outer grounds. Supporting Office of Asset Enterprise management (OAEM) with monthly EUL inspections and leading annual EUL inspections (AOCC). Providing property managers with flyers and information about upcoming construction impacts as well as Veteran opportunities and events Supports collection and delivery all required monitoring data, reports, and project documentation within established timeframes. The LSM must also notify Housing Management Specialists, HUD-VASH, Safety, VAPD, OAEM, and ELT of any issues related to their assigned EUL project, following established communication protocols. Providing support to property management programs including developing property management programs by coordinating short-, mid-, and long-range planning aligned with SFMP goals and Veteran housing needs Develop and analyze business processes for Enhanced Use Lease and Veteran residential programs, ensure timely submission of required monitoring data and reports, and collaborated with property managers, service providers, and Veterans to resolve issues and support housing retention Conducting visual inspections of residential facilities, supporting utility reimbursement processes, participating in resident community meetings, and communicating construction impacts and Veteran program opportunities to maintain safe, informed, and well-supported residential environments Work Schedule: Monday - Friday, 8 am PST to 4:30 pm PST Virtual: This is not a virtual position. Position Description/PD#: Program Specialist (Property Manager - National Center for Warrior Independence)/PD42282A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not approved

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/24/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing support to property management programs including developing property management programs by coordinating short-, mid-, and long-range planning aligned with SFMP goals and Veteran housing needs; develop and analyze business processes for Enhanced Use Lease and Veteran residential programs, ensure timely submission of required monitoring data and reports, and collaborated with property managers, service providers, and Veterans to resolve issues and support housing retention; conducting visual inspections of residential facilities, supporting utility reimbursement processes, participating in resident community meetings, and communicating construction impacts and Veteran program opportunities to maintain safe, informed, and well-supported residential environments OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctorial degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M, if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You will be rated on the following Competencies for this position: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is performed in a typical office setting within GLAHS. The work site is properly heated, lighted, and air-conditioned. The work is primarily sedentary and may include some need for occasional travel. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Requirements

You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

How to apply

All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/24/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13065813. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.