Supervisory Medical Administration Specialist

Summary

The incumbent serves as the Supervisory Medical Administration Specialist for Business Office Service at the Department of Veteran Affairs, Southern Oregon Rehabilitation Center and Clinics (SORCC) located in White City, Oregon.

Duties

• ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The incumbent is delegated standing responsibility - not limited to periods of absence - for jointly planning, organizing, staffing, directing, evaluating, and resourcing all HAS programs. This delegated authority includes policy formulation, operational oversight, workload allocation, corrective action planning, recommendations on organizational structure, and enterprise-level coordination. Provides authoritative guidance on administrative, technical, and business operations matters and works in partnership with the Chief to ensure consistent leadership coverage across all HAS segments. Serves as technical expert for all Title 38 Hybrid and Title 38 Hybrid-equivalent occupational series within HAS. Exercises technical rating authority for Title 38 Hybrid employees, establishes and evaluates performance standards, conducts competency reviews, and issues performance ratings in accordance with Title 38 Hybrid requirements. The Deputy coordinates directly with VISN 20, VHA program offices, and external partners to ensure alignment of HAS practices with national operational requirements and to support inter-facility standardization efforts. This includes leading or co-leading cross-facility initiatives, presenting service-level analyses, and negotiating operational expectations on behalf of the service. The Deputy Chief functions as a full supervisor. The Deputy provides administrative and technical supervision over subordinate supervisors who lead GS-5 through GS-11 staff across multiple HAS program areas. The Deputy participates in long-range staffing planning, determines supervisory ratios, and recommends organizational structure adjustments to the Chief for approval. The work directed involves complex, multifaceted health administration functions and requires the application of VA policies, national standards, and regulatory frameworks. Requires the ability to implement new programs, refine existing ones, interpret evolving policy, and manage operational challenges in a multifaceted setting that includes a residential rehabilitation center and multiple CBOCs. The role requires exceptional coordination across competing program segments, strong analytical and evaluation skills, and the ability to interpret broad guidelines and adapt them to local operations. Involves significant decision-making that affects Veteran access, staff performance, resource utilization, and overall service effectiveness. Work Schedule: Monday - Friday,8:00AM - 4:30PM PST Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Specialist/PD905830 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

Qualifications

You must possess at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties of the position. Qualifying specialized experience is defined as experience with supervision, delegation, process improvement, managing people and resources, instituting technical performance measures, policy formation, operational oversight, workload allocation, corrective action planning, making recommendations on organizational structure, and enterprise-level coordination; guides, implements and monitors workload data and processes for integrity and compliance and makes recommendations to management; influences and communicates with various levels of clinical, financial and operational management concerning team goals and progress; discusses, investigates and responds to employee grievances and dissatisfaction in order to resolve conflicts; facilitates service continuity management; guides teams in adjusting short-term priorities and promoting long-term service and organizational goals. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

There is no educational substitution at this grade level.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13062464. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 09/22/2026. After submitting the online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder. IMPORTANT: If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements. Set aside at least 1 hour to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit.