Supervisory Human Resources Specialist (Contact Center Branch Chief)

Summary

This position is assigned to the USDA-Forest Service Human Resources Management Staff (ASC-HRM), providing program leadership and direction, program and management guidance, oversight, strategic planning, and advisory and consultation services in the assigned Human Resources program area. For additional information about the duties of this position, please contact Teresa Rodriguez at [email protected].

Duties

• Collaborates and consults with key management officials to build consensus for resolving issues that involve major precedent-setting cases or Human Resources program changes that significantly affect how the agency does business.
• Embraces new initiatives and is proactive in finding innovative, cost-effective ways and best practices that can be implemented to enhance work processes of the Branch, while ensuring consistency and standardization of services as a first priority.
• Analyzes and implements corporate decisions relative to changes in human resources policies as well as new legal guidance, laws, and regulations in the development of human resources policies and programs.
• Creates and implements program and process remedies involving novel and highly complex issues that result in precedent-setting decisions and involve competing interests.
• Monitors and evaluates the performance of the delivered services and recommends improvements with the objective of increased effectiveness, efficiency, and savings.

Qualifications

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards. Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary. Specialized Experience Requirement: Applicants must have at least one year of specialized experience at the next lower grade level GS-13. Specialized experience is defined as three (3) or more of the following: 1. Leading a Human Resources program segment involving policy interpretation, operational oversight, and technical advisory services, applying advanced knowledge of federal HR laws, regulations, and staffing principles to resolve complex issues, develop procedural guidance, and support organizational decision-making. 2. Providing authoritative HR consultation to senior managers on difficult or precedent-setting HR matters, such as workforce restructuring, recruitment challenges, or employee relations cases, ensuring compliance with governing regulations and recommending solutions that improved organizational effectiveness. 3. Developing and implementing process improvements and standardized HR business practices by analyzing service delivery trends, identifying workflow inefficiencies, coordinating with cross-functional HR teams, and applying analytical and fact-finding techniques to enhance efficiency, consistency, and customer satisfaction. 4. Conducting program reviews and prepared recommendations for changes to HR operations, policies, or procedures, evaluating impacts of new guidance or regulatory requirements, assessing program effectiveness, and drafting revisions that addressed gaps, reduced operational risk, and improved alignment with organizational goals. 5. Providing supervisory or team-lead responsibilities for HR staff, including assigning work, balancing workloads, evaluating performance, coaching employees, identifying training needs, guiding staff through complex HR work, and contributing to a positive and inclusive work environment that supports mission needs and professional development. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Requirements

Must be a U.S. Citizen or National. Males born after 12-31-59 must be registered for Selective Service or exempt. Subject to satisfactory adjudication of background investigation and/or fingerprint check. Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Subject to one year supervisory/managerial probationary period unless prior service is creditable. New supervisors must successfully complete all components of the required training program before the end of their probationary period.

Education

There are no additional educational requirements for this position.

How to apply

Please view Tips for Applicants - a guide to the Forest Service application process. Please read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement. Applying online is highly encouraged. We are available to assist you during business hours (7:00 a.m. - 3:30 p.m., Mountain Time Zone, Monday - Friday). If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement to be entered into the system prior to its closing. Resumes must not exceed two pages. This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Contact the Agency Contact to request this. To begin, click "Apply" and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents. Please verify that documents you are uploading from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration. Please ensure your resume does not exceed two pages. Applicants who submit a resume that exceeds two pages will be removed from consideration. Our office cannot be responsible for incompatible software, your system failure, etc.