IT Specialist (CUSTSPT) NF-03

Summary

This position is located at: NAF Support Services- Fort Riley, Kansas. Army MWR IT delivers the critical digital infrastructure and technology services that keep resilience-building programs running, directly strengthening our active-duty service members and their families.

Duties

• Provide technical support duties to customer support personnel. Serves as a help desk representative.
• Diagnoses and resolves problems in response to customer reported incidents.
• Researches, evaluates, and provides feedback on problematic trends and patterns. Installs, configures, troubleshoots, and maintains customer hardware and software.
• Provides training and instruction to enhance user performance. Sets system security levels based on under performance and appropriate regulations.
• Develops and documents standard operating procedures to ensure compliance with accreditation procedures and policies.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: Experience that provided a basic knowledge of data processing functions, system installation and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and system OR Completion of a two year degree with a major course of study in computer science, information science, information systems management, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field. (Transcripts must be uploaded at the time of application to be considered.) Highly Preferred Qualification: 1 year experience on how to operate Vermont System databases (RecTrac & CYSM 10.3) or similar. 1 year experience in IT diagnosing/troubleshooting office equipment (CPU, monitors, printers, etc) Possess or ability to gain A+ and Security+ certifications within 120 days of on-boarding To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Education

This position does not have a positive education requirement, however if you are relying on your education to qualify, transcripts must be uploaded at the time of application to be considered.

How to apply

You may submit your application package using one of the two methods identified below: 1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number O2NAFEM-26-13063062. The complete application package must be submitted by 11:59 PM Eastern Time on 09/28/2026 to receive consideration. Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to include in your application. Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application. It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/13063062. Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us. To verify of check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status, and the date it was last updated. For information on what each application status means, visit https://help.usajobs.gov/how-to/application/status. 2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.