INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT)

Summary

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Duties

• You will assist leadership in all matters pertaining to compliance with establishment and sustainment of IT user accounts to pay and personnel systems.
• You will support management of application user accounts assuring Access Control program complies with Enterprise IT Control Standards.
• You will provide guidance in diagnosing and resolving computer problems in response to customer complaints and or issues and maintains problem tracking and resolution databases.
• You will identify IT system requirements through data gathering and analytical techniques to develop new or improve on existing business processes to maintain, control and support IT control standards.
• You will assist in the development and maintenance of policy and procedures that set standards for IT controls and retention requirements of evidence to substantiate effectiveness of IT control standards.

Qualifications

Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Applying IT concepts, principles, methods, and practices sufficient to assist in planning and carrying out a wide variety of IT projects and assignments; 2) Installing, upgrading, and troubleshooting hardware and software components, as well ass assisting with the establishment and management of user accounts; 3) Training command personnel in IT systems hardware, software, applications, account requests, etc.; 4) Resolving end-user problems, correcting problematic trends and patterns, and meeting command-specific operational requirements within the terms of the overarching contract; and 5) Applying methods and practices for troubleshooting, recovering, adjusting, modifying, and improving IT support to assist in solving moderately complex problems and provide support in a manner that minimizes interruptions. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/competency-based-policy/general-schedule/2200/2210-competency-based-policy/competency-based-qualification-standard/ https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of specialized experience, you may qualify with the following education or combination of both education and experience: A master's or equivalent graduate degree; or 2 full years of progressively higher level graduate education leading to such a degree; or LL.B. or J.D., if related.

How to apply

Interested Applicants must submit resumes/application packages to: [email protected] Please include the Announcement Number (DE-13061072-26-AND) and position title in the subject line of the application email. Facsimile applications will not be considered. All resumes/applications must be received no later than the close date of this flyer. Resumes are restricted to no more than 2 pages. Illegible/unreadable resumes will not be considered. It is the applicant's responsibility to verify that all information in their resume and documents, are received, legible, and accurate. HR will not modify answers/documents submitted by an applicant. Failure to submit a complete application package will result in an ineligible rating and loss of consideration.