Health System Specialist (Performance Measures Coordinator)

Summary

This position is assigned to the Office of the Director and serves as a Health Systems Specialist GS-0671-12 reporting directly to the Health Care System Director. The incumbent has primary responsibility for developing, implementing, monitoring, and coordinating STVHCS system-level activities to optimize clinical and administrative performance measures (SAIL, ECF, etc.), maximize resource utilization, information management, consult management, and workload capture.

Duties

• Major Duties: Serves as principal advisor to the STVHCS Director and Executive Leadership on highly complex internal and external performance-measure issues directed by VACO and VISN. Manages and interprets system-level performance measures (SAIL, ECF), covering multiple domains, measures, and metrics tied to clinical and administrative outcomes. Extracts, analyzes, compiles, and streamlines raw data from numerous sources, converting hundreds of report-level details into actionable formats. Provides expert technical guidance, analysis, tracking, trending, and direction to multiple service lines to improve overall medical-system performance. Participates in Executive Leadership discussions, decision-making, and policy development to drive organizational performance and excellence. Uses specialized healthcare-system expertise to develop, modify, and implement strategic objectives and improvement actions under broad delegated authority. Serves as a consultant to leadership on performance measures, workload capture, resource utilization, information management, revenue enhancement, and VERA funding. Executes responsibilities through analysis, coordination, planning, administration, interpretation, delegation, and sound judgment. Conducts business-process modeling, studies, and projects affecting policy development, work processes, streamlining, access, workload, and continuous performance analysis. Utilizes numerous data systems to manage, track, and trend all domains, measures, and metrics across the facility. Adapts to evolving national guidance as benchmarks and metric definitions change. Coordinates and establishes comprehensive, multidisciplinary workgroups across local, VISN, and VACO levels to drive performance improvement. Serves as the technical authority for interpreting guidelines and developing policies and business practices related to SAIL, ECF, and other performance measures. Develops and adapts continuous improvement plans to enhance performance-measure ratings and meet VISN ECF requirements. Performance Measures (80%) Designs and manages plans to achieve organizational goals tied to SAIL and ECF. Serves as Performance Measures Coordinator and primary data analyst for the Director. Conducts qualitative and quantitative analysis of program effectiveness and goal achievement. Identifies system-, service-, and clinic-level deficiencies; traces data inconsistencies to root causes; recommends corrective actions. Conducts investigational studies to clarify data issues as needed. Develops and maintains databases for extracting, tracking, and reporting clinical, administrative, and outcome data. Plans, organizes, coordinates, integrates, and evaluates data-collection mechanisms for performance improvement initiatives. Tracks, trends, and harvests data for information management, education, and reporting. Provides consultative support to Quality Management, Systems Redesign, Risk Management, and Utilization Management programs. Supports strategic planning with data analysis and performance-improvement recommendations. Reviews and revises policies and procedures affecting service performance; prepares organizational-analysis briefing documents. Identifies improvement needs and leads multidisciplinary workgroups to resolve process issues. Guides services in implementing and evaluating performance-improvement and system-redesign activities. Communicates data trends and performance levels to clinical and administrative services in alignment with System, VISN, and VACO targets. Management Support (20%) Participates in administrative decision-making, policy development, and resource management for the Director's Office. Provides leadership in coordinating programs and managing policy development, implementation, evaluation, revision, and corrective actions for the Performance Measures program. Performs efficiency and efficacy studies; assists with cost-effectiveness analyses through data collection and computation. Develops and assesses administrative control systems, operating procedures, audits, inspections, and internal-control processes. Evaluates audit and inspection results and forwards action items to responsible sections. Performs additional duties as assigned. Work Schedule: Monday-Friday, 8:00am-4:30pm Telework: Ad-Hoc Only. Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist (Performance Measures Coordinator)/PD03721-O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/21/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirements: Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR Specialized Experience: (for positions above GS-5): Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following. Such experience may have been gained as an administrative officer, management analyst, or administrative or clinical program manager or supervisor in a health care delivery system. Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Special Provision for In-service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. AND Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing direct operational and administrative support to senior healthcare leadership within a complex healthcare system, with the ability to manage operational, analytical, and administrative functions independently. Evaluating complex healthcare operations and presenting data-driven recommendations to executive leadership using metrics and systems such as SAIL, VSSC, MSS, workload analyses, and other performance dashboards. Leading or supporting strategic and business planning activities, including development of service-level goals, alignment with VISN/VHA priorities, organizational assessments, and tracking of strategic initiatives. Applying financial and budget management principles, including budget formulation, forecasting, cost analysis, resource allocation, and advising leadership on fiscal decisions that impact service-level operations. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Preferred Experience: Able to communicate effectively with internal and external customers. 3 - 5 years recent experience with hospital performance measures. Ability to analyze and compile data. 3 - 5 years recent experience leading and coordinating large teams. 2 plus years of medical coding experience or clinical documentation integrity.

Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13059740. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 09/21/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit