Public Notice - Information Technology Specialist (Direct Hire)

Summary

Positions are available across NASA Langley Research Center supporting information technology, systems, and mission needs. NASA may fill GS-2210 (Information Technology Management) positions at the GS-11 through GS-15 levels. Responsibilities will vary by position, grade level, and organizational need.

Duties

• Duties described below are at the highest grade advertised. Duties assigned at lower grade levels will be of more limited scope, performed with less independence and limited complexity; duties will be commensurate with the grade of selected employee.
• Plan, design, and deliver IT services and solutions across one or more specialties (e.g., systems analysis, applications, operating systems, network services, security), ensuring alignment with organizational mission, architecture, and policy.
• Develop and maintain technical documentation (requirements, architectures, configurations, SOPs, test plans, runbooks) and ensure configuration/change-management traceability throughout the system lifecycle.
• Conduct analyses and evaluations (e.g., performance, capacity, reliability, cybersecurity risk) and recommend improvements or remediation to meet service levels and compliance standards.
• Administer and integrate platforms (servers/operating systems, cloud services, databases, network infrastructure) including installation, configuration, patching, monitoring, and incident/problem resolution.
• Lead or support projects, define scope and milestones, coordinate stakeholders, manage risks and dependencies, and brief leadership on status and technical decisions.
• Advise customers and leadership on IT strategies, standards, investment/capital planning, enterprise architecture alignment, and information security controls.
• Implement and enforce cybersecurity practices to protect confidentiality, integrity, and availability of systems and data (e.g., planning, analysis, development, maintenance, and enhancement of security programs and tools).
• Measure service performance and customer outcomes using metrics and analytics; drive continuous improvement and skills-based practices consistent with OPM’s competency-based standard.
• Perform a full range of supervisory duties which includes assigning and evaluating work; recommending personnel actions; taking disciplinary actions; and identifying training needs and developing employees.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for the GS-11, you must have: a) One year of directly related specialized experience equivalent to the GS-09 level: Independently executing segments of IT work (e.g., configuring platforms, developing scripts/components, conducting system tests, or performing systems analysis) and documenting results to support operational readiness and compliance. Resolving incidents/problems by analyzing logs and performance data, proposing corrective actions, and coordinating with customers and SMEs to restore services. Preparing technical artifacts (requirements, design notes, SOPs/runbooks) and communicating findings/recommendations to stakeholders, demonstrating the four core competencies. To qualify for GS-12, you must have one year of directly related specialized experience equivalent to the GS-11 level. Leading complete work packages or projects, defining scope/methods, integrating configurations across systems, conducting cybersecurity/control assessments, and ensuring conformance with standards and architecture. Serving as a technical resource, reviewing/approving submittals, adjudicating technical issues, and advising management on trade-offs, risk mitigations, and investment decisions using competency-based practices. Establishing and tracking service performance measures (availability, capacity, reliability, customer satisfaction) and driving process improvements. To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level. Acting as a senior specialist/SME for one or more specialties (e.g., enterprise architecture, network services, security, applications), integrating cross-functional inputs and overseeing compliance and quality across projects. Leading multi-stakeholder initiatives, negotiating priorities, resolving complex integration issues, and aligning solutions with mission, architecture, and governance. Institutionalizing best practices and standards (e.g., architecture blueprints, secure configurations, change/asset management) and mentoring staff using competency-based frameworks. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level. Institutionalizing best practices and standards (e.g., architecture blueprints, secure configurations, change/asset management) and mentoring staff using competency-based frameworks. Steering complex modernization/acquisition efforts; approving technical baselines, adjudicating high-impact trade-offs, and overseeing verification/validation strategies within a competency-based hiring and assessment context. Driving organizational capability, defining competencies and metrics, championing skills-based practices, and representing the program to senior leadership and external partners. To qualify for GS-15, you must have one year of directly related specialized experience equivalent to the GS-14 level. Leading enterprise-level information technology programs, strategies, or modernization initiatives involving complex systems, services, infrastructure, cybersecurity, or emerging technologies. Directing the analysis of complex technical, operational, security, and business requirements and developing enterprise IT strategies and solutions that advance organizational priorities, mission effectiveness, and technology modernization. Serving as a senior technical advisor to executive leadership and key stakeholders on enterprise IT strategy, architecture, investments, cybersecurity risk, emerging technologies, and high-impact technology decisions. AND You MUST also have IT-related experience in the competencies listed in the How You Will Be Evaluated section below. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of artificial intelligent (AI) or AI-assisted tools during the application process. Promotion Potential: The full performance level (FPL) will vary based on the position in which the selectee is placed and does not default to the highest grade advertised.

How to apply

Please read the entire announcement and all the instructions before you begin an application and have all required information available. We encourage you to provide a complete description of your educational achievements and include both paid and non-paid work in the experience portion of your resume. If you submit a resume that does not contain the required information, you may lose consideration. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: To begin the application process, you will need to be logged into your USAJOBS account. If you do not have a USAJOBS account, you will need to create one before beginning the application process. Once logged in to your account, click on the "Apply" link. Follow the prompts to select your resume (2 pages or fewer) and/or other supporting documents to be included with your application package. Resumes longer than 2 pages will be rejected by the system. Resumes submitted via other document types will not be forwarded to the hiring manager, nor will they be used in the review of your qualifications. We strongly encourage you to utilize the USAJOBS resume builder when creating your resume. Using the resume builder will help you ensure your resume includes important information related to your qualifications and eligibility for this position. Answer the questions presented in the application and attach all necessary supporting documentation. During the application process you can review, edit, delete and update your information. We'll automatically save your progress as you go, so you won't lose any changes. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the 'Include Personal Information' section as you deem appropriate and click to continue with the application process. You will be taken to the vacancy questionnaire which you must complete in order to apply for the position. Complete the online application, verify all required documentation is included with your application package, and submit the application. Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date. NASA's online application process provides step by step guidance to ensure you provide all needed information. If you are unable to apply online, please contact [email protected] for assistance. Be advised - application materials faxed, emailed, and/or mailed to Langley Research Center will not be accepted for this announcement. NASA provides reasonable accommodations to applicants with disabilities. If you are an applicant with a disability and need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact center listed on the job vacancy announcement. The decision on granting reasonable accommodations will be on a case-by-case basis.