Operations Manager

Summary

Join the Clinical Center as Operations Manager of the DPM and help advance groundbreaking clinical research! The ideal candidate has experience supporting the operational management of a perioperative environment, overseeing perioperative equipment life cycles and is familiar with operating room (OR) software systems and OR integration platform technology. In this role, you will advise on strategic direction and lead key initiatives and projects to facilitate the missions of the DPM.

Duties

• As a Program Specialist (Operations Manager), you will perform the following duties at the full performance GS-13 grade level: Contribute to establishing the Department's strategic direction by identifying and advancing key goals, objectives, and initiatives. Support the development and implementation of Department-wide policies, procedures, and operational standards to promote consistency, effectiveness, and alignment with organizational priorities. Lead and support special projects and serve on multidisciplinary teams to address operational priorities, emerging issues, and Departmental initiatives. Promote a culture of safety by ensuring patient and staff safety standards, policies, and requirements are effectively implemented and consistently followed. Assess staff and organizational performance in achieving established goals and objectives, identifying opportunities to improve efficiency, effectiveness, quality, and compliance with Clinical Center policies and regulatory requirements. Implement budget strategies that align resources with Departmental priorities and organizational objectives. Prepare reports, analyses, and recommendations to inform decision-making at the Department, Clinical Center, and NIH levels. Monitor the delivery of high-quality customer service to DPM patients receiving anesthesia and operative care, ensuring the timeliness, quality, and scope of services effectively meet patient and operational needs. Evaluate and respond to complaints, suggestions, and requests regarding perioperative services, elevating if necessary. Ensure staff are appropriately trained in the use of equipment, technology, and information systems that support Departmental workflows and anesthesia care, including operating room video and imaging systems. Serve as a member of the Department's management team, collaborating with senior medical, nursing, administrative, and other key staff to advance Departmental priorities and operations. Coordinate with stakeholders regarding operating room integration systems (e.g., StreamConnect, POIS) and operating room imaging software, communicating system updates and changes in policies or protocols to DPM and OR Nursing staff, gathering user feedback, and facilitating the resolution of technology-related issues. Consult with the Chief of the Department on the maintenance, servicing, and operational readiness of DPM equipment. Collaborate with vendors and evaluate new equipment, technologies, and software to assess their potential impact on clinical care, research protocols, emerging techniques, and organizational performance. Develop recommendations regarding acquisitions that support the needs and priorities of the Department and Clinical Center. If selected at the GS-11 or GS-12 grade level, you will essentially perform the same duties as those described above; however, duties will be less complex and will be performed under closer supervision with more detailed guidance.

Qualifications

In order to qualify for a Program Specialist (Operations Manager) at the GS-11 grade level, you must have: A. completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree or an LL.M., if related; OR B. 1 year of specialized experience equivalent to at least the GS-09 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1) Supporting program management activities involving patient safety and customer service; 2) Supporting the development of procurement packages for specialty medical equipment and supplies; 3) Supporting the lifecycle management of specialty medical equipment and technologies; 4) Participating in administrative operational activities by preparing reports and analyses; 5) Coordinating with physicians and other medical staff to support operating room workflow. OR C. a combination of post baccalaureate education related to the position and experience that meets 100% of the qualification requirements for this position. In order to qualify for a Program Specialist (Operations Manager) at the GS-12 grade level, you must have 1 year of specialized experience equivalent to at least the GS-11 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1) Performing program management of perioperative operations to meet strategic operational objectives; 2) Overseeing the development of procurement packages for operating room equipment and supplies; 3) Managing operating room technologies, including maintenance, updates, interoperability, and user support; 4) Evaluating and providing recommendations for patient safety compliance and service quality; 5) Collaborating with multidisciplinary stakeholders to enhance outcomes for clinical research activities. In order to qualify for a Program Specialist (Operations Manager) at the GS-13 grade level, you must have 1 year of specialized experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1) Leading the strategic management of perioperative operations that affect patient care and clinical research (i.e., organizational priorities, policies, operational standards, performance expectations, and improvement initiatives); 2) Overseeing the lifecyle process of acquisitions involving operating room technologies; 3) Serving as the technical authority for advanced operating room systems and equipment (i.e., endoscopy systems, Provation or comparable clinical software, surgical robotics, computerized microscopes, electrosurgical equipment, operating room tables, and OR integration systems (e.g., Stream Connect or POIS)); 4) Providing senior-level oversight of perioperative operations. (i.e., resource utilization, organizational performance, workforce readiness, patient safety, service quality, and appropriate lifecycle management of clinical equipment and technology); 5) Negotiating with and disseminating information to multidisciplinary stakeholders to enhance outcomes for perioperative research activities. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview application questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/13032419

Education

If you qualify based on education in lieu of specialized experience, you are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed and grades. Unofficial transcripts will be accepted in the application packages. Official transcripts will be required from all selectees prior to receiving an official offer. Click here for information on Foreign Education.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete and submit all required questionnaires, assessments, and required documentation as specified in the How to Apply and Required Documents sections. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click Apply Online button. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. See the "Required Documents" section for any additional forms and/or supplemental materials required. Read all Eligibility questions and respond accordingly to any Eligibility you wish to claim. You will only be considered for those Eligibility questions (Veteran, Schedule A, etc.) you respond in the affirmative to, regardless of what documentation you submit. We cannot assume you intended to respond differently to a question based on other information in your application package. Complete the application questionnaire. Applicants are asked all questions regardless of their consideration preferences. We will only consider you for the grades, series, locations, specialties, and other considerations that you self-identify as being qualified for or interested in. Preview application questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/13032419 After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside about 2 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Verify all required documentation is included in your application package, review your responses to the application questionnaire for accuracy, and then submit your application. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. In addition to the required documents, we encourage you to submit a cover letter, copy of your transcripts, and any applicable certifications or licenses. Even though this information is not required at the time of application, we may request this information later. We cannot assume responsibility or grant extensions for personal issues (e.g., troubles navigating the application process, loss of internet, not understanding a question) when applying to our announcements. For technical difficulties, contact HR Systems Support between 8:00 AM and 4:30 PM ET Monday through Friday at [email protected]. For reasonable accommodations not related to USA Hire, please contact NIH HR Service Desk Branch E at [email protected] . Requests for reasonable accommodations must be made before the announcement closing date. Visit our site for information on NIH's EEO program, Reasonable accommodation procedures, laws, policy statements, and the operation of the EEO complaint process.