Director Taxpayer Digital Services

Summary

The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury. The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

Duties

• We strongly encourage applicants to read the entire announcement before submitting their applications. As the Director, Taxpayer Digital Services you will serve as the principal advisor to the IRS management team on matters pertaining to digital (online) products and service delivery regarding an integrated, omni-channel customer ecosystem. The Director oversees continued maintenance and evolution of IRS.gov, and the portfolio and products of specific digital services and applications, including developing electronic account management, payment and digital communication tools. The Director Taxpayer Digital Services performs the following duties and responsibilities: Design, develop, and implement the strategic vision, framework, operationalization and digital product roadmap to continuously improve and transform the delivery of digital services. Collaborate with senior Treasury, IRS executives and external stakeholders to align people, processes, and technology initiatives to define and achieve this strategic vision, framework and roadmap. Review and manage a broad set of activities to enhance the digital delivery and integration of services and information related to federal tax matters. Set the strategic direction and development of digital self-service components to maximize the taxpayer experience based on data, user research and design standards. Review and manage the operation of web technologies and solutions to provide taxpayers with actionable information that is accurate, timely, comprehensive and easy to navigate. Ensure strategic content across IRS while partnering with internal stakeholders from various IRS business units and communications organizations to deliver consistent, cross-channel content and develop a comprehensive digital services marketing and outreach strategy. Brief relevant levels of IRS and treasury management and stakeholders on IRS digital service processes and deployments. Prepare input to testimony and participate in Congressional hearings, audits and investigations related to IRS digital service delivery. Apply quantitative and qualitative research and analytics to identify and quantify taxpayer needs and identify opportunities to improve taxpayer and employee experience through modification of existing tools and services or creation of new ones. Develop strategies for incorporating modern technologies that provide internal and external stakeholders with an integrated online self-service environment. Provide leadership and expertise in evaluating emerging technologies through prototyping in the IRS digital environment with a goal of offering a modern suite of self-service options that align to the strategic objectives of the IRS and Treasury. Provide executive directions to the product lifecycle management of digital services. Lead efforts to gather, manage, and prioritize digital service requirements based on business objectives and taxpayer research. Create and manage the taxpayer online products and digital services portfolio. Innovate, plan, develop, and manage comprehensive cross-cutting strategies requiring multi-business unit collaboration. Evaluate specific issues and their impact on IRS internal and third-party provided services to provide solutions. Represent IRS interests in audits, investigations and the National Taxpayer Advocates Most Serious Problems related to digital services. Partner with leaders across IRS business units and in oversight bodies (e.g., Treasury Inspector for Tax Administration, Government Accountability Office) throughout the audit lifecycle. Direct analysis of audit responses, provide substantive direction and insights to those audit responses, and lead strategic recommendations for post-corrective actions. Lead a business technologist team comprised of over 100 public servants and contractors to deliver digital services, processes and tools that support the IRS and Treasury strategic objective to deliver integrated self-service tools to taxpayers.

Qualifications

To qualify for the position of Director Taxpayer Digital Services, you must meet the following requirements: RESUME: To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs) related to this position within your resume- NOT TO EXCEED 2 PAGES. Resumes over the 2-page limit, will not be reviewed beyond page 2. Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s). If your resume does not reflect the demonstrated evidence of these qualifications, you may not receive consideration for the position. Your resume must demonstrate possession of the knowledge, skills, and abilities essential to fulfill executive responsibilities typically required in SES positions, including: Directing the work of an organizational unit; Accountability for the success of one or more specific programs or projects; Monitoring progress toward organizational goals and periodically evaluates and makes appropriate adjustments to such goals; Supervising the work of other managers; Exercising important policy-making, policy-determining, or other executive functions. Note: If you are a member of the SES or have been certified through successful participation in an OPM approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligiblity, you do not need to respond to the ECQs. Instead, you should attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB)) of your eligibility for noncompetitive appointment to the SES. EXECUTIVE CORE QUALIFICATIONS (ECQs): By statute, OPM prescribes Executive Core Qualifications (ECQs) for the appointment of career Senior Executive Service (SES) members. The ECQs were designed to evaluate executive experience and not technical expertise. The following ECQs provide the focus for certification of executive core qualifications for initial appointment to the SES. Your two-page resume should show that you possess the Executive Core Qualifications. 1. Commitment to the Rule of Law and the Principles of the American Founding: Demonstrated knowledge of the American system of government, the commitment to uphold Constitution and the rule of law, and commitment to serve the American people. Leadership Competencies: Knowledge of the American System of Government; Commitment to the Rule of Law; Civic-Mindedness. 2. Driving Efficiency: Demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades. Leadership Competencies: Fiscal Responsibility; Managing Resources; Leveraging Technology. 3. Merit and Competence: Demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality. Leadership Competencies: Technical Skill; Problem Solving; Agility and Resilience. 4. Leading People: Demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable. Leadership Competencies: Accountability; Developing Others; Executive Judgement. 5. Achieving Results: Demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors. Leadership Competencies: Operational Mindset; Innovation; Strategic Thinking. FUNDAMENTAL COMPETENCIES: The following competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Continual Learning, Written Communication, Integrity/Honesty, and Public Service Motivation. Additional information about the SES and ECQs can be found on the OPM SES Website: OPM Guide to SES Qualifications. MANDATORY TECHNICAL QUALIFICATIONS (MTQs): In addition to the ECQs, candidates must address Mandatory Technical Qualifications (MTQs). MTQs are designed to assess an applicant's experience relevant to the specific position requirements. All applicants must clearly demonstrate in their two-page resume, experience and accomplishments related to the MTQs below: Demonstrated experience leading or directing a large-scale digital services delivery organization by coordinating at the enterprise level to deliver self-service customer digital products and services while managing staffing, training, and workforce planning for efficient operations. Demonstrated experience in enterprise digital product life cycle management to include establishing and applying user experience, research, product analytics, and digital design standards to achieve mission objectives and support digital modernization operations in complex environments. Digital Product/Portfolio Management: Ability to plan, evaluate, and market digital products and services in all stages of the development and delivery lifecycle including customer usability and behavior assessment, channel, optimization, and business case feasibility. Digital Expertise: Enhanced "business technologist" skills with in-depth knowledge of digital products, services, and trends to include leading practices for organizational alignment of web services, multiple digital channels, new trends in customer expectations for online services and products and integrating innovation and emerging technologies for an enhanced user experience. There is NO requirement to prepare a separate narrative statement specifically addressing the ECQs or MTQs. Only the required 2-page resume will be considered. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Requirements

U.S. Citizenship is required. Be geographically mobile to accomplish the Service's mission. Complete a one-year SES probationary period, if not previously completed. Certify you have registered with the Selective Service System if you are a male applicant born after December 31, 1959, or certify you are exempt from having to do so. Complete a OF-306, Declaration for Federal Employment, to determine your suitability for Federal employment, at the time requested by the agency. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent. Go through a Personal Identity Verification (PIV) process that requires two forms of identification as listed on Form I-9 (http://www.uscis.gov/files/form/I-9_IFR_02-02-09.pdf); of which one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Complete verification of identity and employment eligibility as required by Federal law for all persons hired to work in the United States. The IRS participates in e-Verify (Employment Verification) and may provide information from your Form I-9 to the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) to secure a work authorization. You will receive written instructions and contact information for SSA and DHS if this information cannot be confirmed. File a Confidential Financial Disclosure Report (sf278) within 30 days of appointment and annually. Disclose Political Appointments. Veterans' preference is not applicable to the Senior Executive Service. Meet all qualification requirements by the closing date of this announcement.

Education

There is no education requirement for this position.

How to apply

Applicants are strongly encouraged to read the entire announcement before submitting their application. The following instructions outline our application process. You must complete this application process and submit all required documents by 11:59 p.m. Eastern Time (ET) on 09/18/2026. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 09/18/2026. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13054164 To begin, click Apply to access the online application. You will need to be logged into your USA Jobs account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center. To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: USAJOBS Help Center - How to see your application and job status