Information Technology Specialist

Summary

The United States Attorney's Office for the Eastern District of Pennsylvania's mission is to investigate, prosecute and deter violations of federal statutes, enforce and represent the interests of the United States in civil litigation, uphold civil, constitutional and victims' rights, and foster partnerships with other federal, state and local government agencies and community groups. This position is also being announced to applicants under Merit Staffing procedures under 26-PAE-13051823-MP.

Duties

• This Information Technology Specialist provides technical and analytical assistance involving Litigation Support which supports the information management needs of the United States Attorney's Office (USAO). If selected for this position, you will join a well-respected team that is responsible for providing Information Technology Specialist support in the U.S. Attorney's Office, Eastern District of Pennsylvania, located in Philadelphia, Pennsylvania, focusing in the areas of litigation support; information technology support. Typical work assignments will include: Providing customer support services, training, and assistance on a variety of routine applications in response to user requirements. Supporting and managing a litigative case throughout the case file lifecycle from the investigative stage through the appeals process. Performing essential Litigation Support tasks associated with day-to-day operations of utilizing specialty litigation support hardware and software network capability systems. Implementing programs to ensure users understand and adhere to government standards of systems security policies, procedures, and promote awareness of security issues among management and employees. Utilizing Information Technology to develop data and graphic representation of evidence in a courtroom setting. Aiding litigation teams on legal automation requirements and systems capabilities to facilitate litigation decisions, case preparation, and trial presentation.

Qualifications

MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required basic requirement and specialized experience for the respective grade level in which you are applying: Basic Requirement: 1) Attention to Detail - Is thorough when performing work or data and reviews own work to ensure accuracy, completeness, and consistency with standards. 2) Customer Service - Developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs. 3) Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. 4) Reasoning - Identifies rules, principles, or relationships that explain facts, data, or other information; analyses information and makes correct inferences or draws accurate conclusions. 5) Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Applicants must meet or exceed the minimum proficiency levels for the required competencies listed above and experience for the grade level(s) for which they are applying. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required specialized experience and/or education for the respective grade level in which you are applying: To qualify at the GS-09 level, you must possess: Specialized Experience: At least one year of specialized experience equivalent to the GS-07 level in the Federal service performing (obtained in either the public or private sectors) (3) of the (5) duties listed below: Assisting with development, planning, or coordination of litigation support services including trial preparation and presentations in response to customer needs using eDiscovery software; Planning or scheduling the installation of new or modified litigation supporting hardware and software to ensure seamless installation, minimize installation problems and downtime; Controlling or maintaining the office's equipment inventory and managing network accounts. Troubleshooting and maintaining customer hardware and software to optimize system performance and identify components for improvements; Utilizing review platforms such as Everlaw, and other similar platforms to load discovery materials. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. If your resume does not support your questionnaire answers, we will not allow credit for your response(s). For more information on the qualifications for this position, click here.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Click on this: https://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Staff Acquisition Applicant Support at [email protected] or to obtain an alternative application.