IT SPECIALIST (PLCYPLN)

Summary

This position may be filled using Direct Hire Authority: Z5CAV/Direct-Hire Authority (Certain DoD Personnel) PL 118-31, Sec 125OB (i)(2), 12/22/2023. This position is being filled under the memorandum from the Under Secretary of Defense for Personnel and Readiness (USD(P&R)) "Expansion of Direct Hire Authority for Certain Personnel of the Department of War," dated December 19,2025. This position is part of the Defense Threat Reduction Agency, C4 Systems Directorate (J6).

Duties

• As a IT SPECIALIST (PLCYPLN) at the GS-2210-13 some of your typical work assignments may include: Leads the analysis, planning, and design of the agency's enterprise architecture, serving as the final technical authority on IT standards, platforms, and configurations to enhance the end-user experience. Develops and executes short- and long-range IT modernization plans, directing resources to integrate new technologies like the ServiceNow platform and next-generation desktop solutions. Interprets high-level guidance from the Department of War (DoW) to develop, implement, and audit agency-specific IT policies, ensuring alignment and conformance across all programs. Manages the full lifecycle for key IT modernization projects, directing personnel and financial resources to ensure initiatives like the ServiceNow implementation are completed on schedule and within budget. Acts as the primary decision-maker to adjudicate conflicting stakeholder requirements, prioritize IT investments, and resolve critical technical problems related to architecture and projects. Serves as the lead change agent for the adoption and optimization of the ServiceNow platform, with direct responsibility for the ITSM, ITOM, and Software/Hardware Asset Management (SAM/HAM) modules. Establishes and monitors key performance indicators (KPIs) to provide data-driven assessments of the agency's IT performance, system health, and end-user satisfaction to leadership.

Qualifications

You may qualify at the GS-13, if you fulfill the following qualifications: A. One year of specialized experience equivalent to the GS-12 grade level in the Federal service as listed below: Led the analysis, design, and planning of an organization's enterprise architecture with a primary focus on enhancing the end-user experience, acting as the final technical authority on standards and platforms AND Managed the enterprise-wide implementation, adoption, and optimization of the ServiceNow platform, specifically including the ITSM, ITOM, and Software/Hardware Asset Management (SAM/HAM) modules AND Managed the full lifecycle of complex IT modernization projects by directing both personnel and financial resources to ensure the successful deployment and continuous improvement of enterprise systems AND Interpreted guidance from higher headquarters (like the Department of War) to develop, implement, and enforce agency-specific IT policies and governance frameworks AND Acted as a final decision-maker to adjudicate competing technical requirements, resolve critical architectural problems, and make binding decisions on system configurations and project scope. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. In addition to meeting qualifications, your application package must reflect the applicable experience to meet the Individual Occupational Requirements for the 2210, series as listed below: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. and Specialized Experience for GS-7 (or equivalent) and Above: Positions at GS-7 (or equivalent) and above require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

How to apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Resumes exceeding two pages will be removed from consideration. You will receive an email notification when your application has been received for the announcement. To verify the status of your application, log into your USAJOBS account, https://www.usajobs.gov, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. To preview the questionnaire, please go to https://apply.usastaffing.gov/ViewQuestionnaire/13052121 Please review the General Application Information and Definitions at: https://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo%2012-1-2020.pdf?ver=ECNbdsHtGilTd3OENN4A0Q%3d%3d As required by 5 C.F.R. § 302.106., DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R. § 1194).