Supply Technician (Customer Service)-Direct Hire Authority

Summary

Veterans' preference does not apply to DHA recruitment. Click on "Learn more about this agency" button below for more information. The primary purpose of this position includes conducting extensive research on unusual transactions and patterns of inconsistency between the Consolidated Maintenance Management System (CMMS) and the Supply Chain Management (SCM) databases within the Autonomic Logistics Information System (ALIS).

Duties

• Conducts extensive searches for information pertaining to complex and/or unusual supply transactions and patterns. Prepares recurring and special reports. Compiles statistics from data requiring substantial analysis, interpretation, and development of new formats. Represents the Customer Support, Pilot Fit Equipment, and Retrograde Management sections with a variety of installation and functional area organizations. Receives, routes, and moves parts, assemblies, components, and other materials into and out of industrial shops. Performs administrative office support functions and maintains cooperative working relationships with team members, related functions, and operating officials. Plans and carries out shipping arrangements. Receives shipping requests or other authority for shipment. Monitors the use of hazardous material protection practices and procedures. Operates electric, LPG, or diesel powered fork lift trucks capable of lifting loads weighing less than 10,000 pounds as high as 168 inches.

Qualifications

Experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Group Coverage Qualification Standard for Clerical and Administrative Support Positions. https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards Specialized Experience: Must have one year of experience equivalent to the GS-04 grade level or next lower pay band of NJ-01 in the federal service which includes conducting extensive research on unusual transactions and patterns of inconsistency between the Consolidated Maintenance Management System (CMMS) and the Supply Chain Management (SCM) databases within the Autonomic Logistics Information System (ALIS). Additionally, to provide supply operations support to the F-35 customer service, retrograde, and pilot fit equipment sections pertaining to specialized or unique supplies, equipment, and parts requiring unusual degrees of protection in shipment and storage, or other items that are unique to the organization's mission or are seldom handled. Ideal Candidate: Candidate should be familiar with F-35 Supply Operations and experience within F-35 Supply Chain Management operating procedures to include CMMS and SCM databases within the F-35 Autonomic Logistics Information System (ALIS) while supporting customer service and retrograde operations with specialized equipment shipments. Successful candidates must apply operating instructions and basic analytical methods to resolve complex supply issues, utilizing specialized knowledge of warehouse operations and supply regulations. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of governing JSFPO Sustainment Operating Instructions, ALIS User and Warehouse guides, supply regulations, procedures, and other applicable instructions; ability to apply basic analytical methods and techniques to resolve complex supply problems and/or deviate from normal supply management procedures or program requirements. Knowledge of supply functions, operations, program requirements, and work methods; ability to receive, screen, review, and verify supply documents and resolve discrepancies. Knowledge of safety, security, and EEO regulations, practices, and procedures. Ability to plan, organize, and train members of the duty section. Ability to read, interpret, and apply applicable reference material, such as supply regulations, manuals, catalogs, records, orders, etc., to accomplish tasks and resolve complex supply problems. Ability to communicate effectively, both orally and in writing. Skill in handling fork lift controls for starting, stopping, backing, lifting, lowering, tilting, and driving fork lift trucks through narrow aisles, up and down ramps, and in and out of trucks; manipulating motor vehicle controls for starting, stopping, backing, and driving vehicles in all types of traffic and road conditions; and judging overhead and side clearances, turning radius, and braking distances. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How to apply

The complete Application Package must be submitted by 11:59 PM (ET) on 10/01/2026 To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13053502 To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the application questionnaire. Please ensure you click the Submit My Application button at the end of the process. To apply for this position, you must provide a complete Application Package which includes: 1. Your Resume. If you submit more than one resume, only the most recent will be reviewed. The "most recent" is considered the resume with the latest timestamp. Resumes may not exceed two pages. The two-page resume ensures the most relevant experience is reviewed and considered, which is a common practice in both the public and private sectors. Resumes exceeding two pages will be removed from consideration. Additional information on how to complete or update your resume may be located here. For qualification determination your resume must contain hours worked per week and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient, and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Current Federal Civilian Employees may list any relevant performance related rating (given within the last three years) and/or incentive awards in your resume. Do NOT include photographs, inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume. If the resume you submit contains such information you will not be considered for this vacancy. Your name, first and last, MUST be included on your resume. 2. A complete Application Questionnaire 3. Additional Required Documents (see Required Documents section). Ensure all submitted documents contain your full name. 4. Help recruiters find you. Make your resume and profile searchable, which means recruiters may contact you about possible jobs. Additional information may be located here. PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan. Human Resources WILL NOT modify or change any answers submitted by an applicant.