LEAD GUEST SERVICES AGENT NF2* (RFT) RECREATION LODGING

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

• Leads guest reception staff in accomplishment of work and attainment of service standards. Accepts guest reservations via telephone and in person, always adhering to established standards, procedures and established room rates. Registers and checks out guests, assigns rooms, issues and controls keys, presents guest folios, collects payments, maintains records using the property management system. Calculates and posts charges manually to guests' accounts. Provides guests with information and advice about location of activities and tourist attractions in the immediate area. Engages guests in a friendly and hospitable manner and seeks opportunities to exceed expectations. Performs duties independently within the framework of prescribed procedures. Works with specific oral and written instructions. Assigns duties to personnel and ensures they are completed correctly and in the allotted time given. . Refers unusual or complex situations not covered by established policies, procedures, or instructions to the supervisor for guidance. Handles cash and is responsible for managing a change fund. Answers telephone or operate telephone system. First level of escalation for daily issues. Advises manager of any maintenance or guest problems. Coordinates with Housekeeping and Maintenance teams on work orders and managing out of order rooms. Completes housekeeping reports, inspections as needed, records of rooms occupied and guest accounts. Leads the coordination of group and Distinguished Visitor DV reservations. Assists with training new Guest Services Agents. Sells retail and sundry merchandise. Restocks sundry or retail shop, and present merchandise in a neat and orderly fashion. Conducts monthly inventory. Receives product and make recommendations on reorders. Maintains a clean and orderly workstation and takes ownership of the appearance and cleanliness of the guest lobby to maintain a clean and organized environment for guests. Removes clutter and debris as required. May work any shift as required, including overnight/night auditor shifts. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Performs other related duties as required.

Qualifications

Six months experience of operating a computer is preferred. Must have a valid driver¿s license. Knowledge of basic cash handling techniques. This is a white-collar position where occasional lifting up to 20 lbs. may be required. Possess ability to clearly communicate general and specific instructions, both orally and in writing. Must be able to read and understand directions on product labels and printed instructions. Knowledgeable in safe working habits, conditions, and environment. Ability to use various industrial-type equipment, to include performing minor maintenance on equipment.

Requirements

EVALUATIONS:

How to apply

All applications must be submitted online via the MCCS Careers website. Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.