Morale, Welfare, and Recreation Operations Manager

Summary

This position is assigned to the Non-Appropriated Fund (NAF) Morale, Welfare and Recreation (MWR) Department; Fleet Readiness (N92), Commander, Navy Southeast; Naval Station Mayport, FL. Incumbent serves as the installation's MWR Operations Manager within Fleet and Family Readiness (FFR) Programs. The primary purpose of this position is to support the MWR Director by providing strategic leadership and operational oversight.

Duties

• In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience. MAJOR DUTIES AND RESPONSIBLITIES: Technical oversight duties comprise 40% of incumbent's time and include but are not limited to: Serves as an advisor to the MWR Director, providing administrative oversight in the development, coordination, and day-to-day execution of a diverse portfolio of MWR programs. Provides technical guidance and administrative oversight to a multi-tiered workforce, ensuring optimal staffing levels, coordinating training, and maintaining compliance with personnel and administration regulations . Guides managers through program development, business planning, and financial reporting, while delivering actionable strategies to mitigate resource shortfalls and maintain high standards for service quality and complexity. Reviews financial statements, budget execution reports, and procurement actions through Systems, Applications, and Products (SAP) financial system to ensure all expenditures align with Appropriated Funds (APF)/Uniform Funding Management (UFM) and Nonappropriated Funds (NAF). Analyzes manpower data to recommend staffing adjustments that meet operational demands. Conducts routine information security checks and records management audits to guarantee continuous compliance with the Personally Identifiable Information (PII) and Privacy Act, and DoW records retention directives. Ensures all MWR facilities remain well-maintained, visually appealing, and operate in a highly cost-effective manner by conducting on-site inspections across the installation on foot and by motor vehicle. Serves as the primary department representative to professional associations, private organization, command interest groups (e.g., ombudsman and advisory boards), providing expert guidance and fostering strategic partnerships. Assumes the duties of Program Managers in their absence to ensure uninterrupted service delivery. Serves as Government Purchase Card (GPC) Approving Official (AO) for all transactions. Program management duties comprise 35% of incumbent's time and include but are not limited to: Works with program managers and the MWR Director to develop and maintain local operating procedures and policies tailored to the installations specific MWR activities. Conducts periodic reviews of service delivery models to ensure they remain cost effective, fair, and aligned with organizational standards for effectiveness. Manages the division's financial resources by formulating, executing, and analyzing APF/UFM and NAF budgets to maximize efficiency, ensure regulatory compliance, and deliver recommendations. Forecasts financial requirements for all MWR operations, projects, and events for MWR Director approval, and maintains accountability within approved funding levels. Formulates, interprets, and monitors the application of administrative policies for MWR facilities and services, collaborating with the MWR Director to evaluate and revise overarching command instruction and policy directives. Facilitates the daily planning, scheduling and technical support to ensure seamless execution of MWR programs. Manages program operations proactively to ensure all performance standards are met and organizational accreditation is achieved. Collaborates on the development of capital improvement projects, including new construction and major renovations, to ensure facility designs align with MWR operational mission requirements. Serves as the Contracting Officer's Representative (COR), monitoring minor and major construction, renovation and alteration projects. Keeps the MWR Director fully informed of overall accomplishments, deficiencies and the status of on-going programs and special projects assigned. Prepares, reviews, and routes correspondence for approval by the MWR Director. Assumes the duties and responsibilities of the MWR Director in their absence. Supervisory duties comprise 25% of the incumbent's time and include but are not limited to: Directs work to be accomplished by a workforce of both NAF and APF employees. Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities. Conducts annual performance reviews of staff.Participates in section staffing decisions. Ensures staff receive proper training to fulfill requirements of their positions. Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary. Supports CNIC's Equal Employment Opportunity (EEO) policy. Other duties as assigned.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. A qualified candidate must possess the following: Knowledge of MWR mission, vision, and functions; and the goals, principles, and techniques required for recreation program delivery. Knowledge of MWR organizational structure, hierarchy, and operational relationships to support numerous management programs. Knowledge of and skill in applying analytical and evaluative methods and techniques. Knowledge of NAF construction and facility management policies. Knowledge of APF/UFM and NAF financial management, including budgeting, financial execution, cost analysis, and business planning. Skill in the use of SAP financial management system to extract and analyze financial data. Skill in applying interpersonal techniques to build, maintain, and foster effective group relationships, and to navigate both structured and unstructured situations with a variety of stakeholders. Skill in the use of Microsoft Office Programs (e.g., Word, Excel, PowerPoint, Outlook, Teams, SharePoint). Skill in written and oral communication to deliver briefings, information papers, and complex reports. Ability to perform the full range of supervisory duties. Ability to perform comprehensive operational analysis and make decisions that align with MWR's vision, priorities, and organizational objectives. Ability to plan, conduct and document a variety of comprehensive studies and reports. Ability to manage a wide variety of complex projects and strategic initiatives, while consolidating the work of others into impactful mission-aligned products. Ability to define, develop, discuss, and coordinate difficult problems. Ability to communicate effectively both orally and in writing. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION: NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Education

This position does not have a positive education requirement.

How to apply

To begin the process, click on the Apply Online button to create an account or log in to your existing USA JOBS account. Application process is submitted through your USA JOBS account. Resumes/ Applications received other than by USA JOBS will be destroyed and will not be considered. It is the applicant's responsibility to verify all the information in their resume and documents; HR will not modify documents submitted by an applicant. All qualifications must be met by the closing date of this announcement and clearly documented in the resume. Qualifications must be clearly verifiable in your resume. Government positions must include pay plan, series, grade, to and from dates, and government agency/department. Where a first cut-off date is indicated, a selection may be made from the resumes/applications received as of the specified first cut-off date. Completed applications (resume, supporting documentation, etc.) must be received by 11:59pm Eastern Time on the cut-off/closing date. If more than one resume is received, only the last resume received will be reviewed. Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documentation or you will not be considered for the position. Failure to submit all the required documentation may result in not be considered for the position. The complete application package must be submitted by 11:59 PM (EST) on 09/11/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13053176 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status