Visitor Information Assistant

Summary

These positions are located on the Mt. Hood National Forest and San Bernardino National Forest. These positions are responsible for monitoring the daily functions of the visitor center to assure optimum operation as well as disseminating recreation information to the public. For additional questions about the duties of these positions, refer to the Additional Information Section which includes names and email addresses for points of contact by Forest.

Duties

• Responsible for supervision 20% or less.
• Duties described are at the target grade, GS-07.
• Troubleshoots and resolves any problems associated with the visitor facility, personnel, equipment, or sales.
• Serves as unit collection officer and is responsible for accounting, balancing, reconciling, and accurate record keeping of the visitor center funds.
• Provides visitors with detailed information in the areas of various permits and pass requirements, trip planning, local area information, ecological and wilderness information.
• Coordinates and directs the daily operations for a visitor facility including the handling of daily receipts, sales, and personnel and building/landscape maintenance.
• Ensures the visitor center is maintained in accordance with established standards

Qualifications

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards. Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary. Specialized Experience Requirement: For the GS-06: Applicants must have one year of specialized experience equivalent to at least the GS-5 grade level. Specialized experience is defined as meeting two or more of the following: Serve as an assistant to writers, reporters or photographers of local or national media; Gather information, arranging interviews, travel and tours. Produce graphics, brochures, promotional material and prepare newsletters. Present to community groups such as public schools or social groups on community-related topics such as fire safety, environmental awareness, recreation activities, or litter prevention. Prepare recurring reports on items tracked on a regular basis, such as trends in public information needs. Perform routine, repetitive daily activities for visitor center operations, greeted visitors and replied to inquiries requesting general information about organizational activities, programs and policies. For the GS-07: You must have one year specialized experience equivalent to the GS-06 in the Federal service. Specialized experience is defined as meeting three or more of the following: Serve as an assistant to writers, reporters or photographers of local or national media. Gather information, arranging interviews, travel and tours. Produce graphics, brochures, promotional material and prepare newsletters. Present to community groups such as public schools or social groups on community-related topics such as fire safety, environmental awareness, recreation activities, or litter prevention. Prepare recurring reports on items tracked on a regular basis, such as trends in public information needs. Perform routine, repetitive daily activities for visitor center operations, greet visitors and reply to inquiries requesting general information about organizational activities, programs and policies. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Requirements

Must be a U.S. Citizen or National. Males born after 12-31-59 must be registered for Selective Service or exempt. Subject to satisfactory adjudication of background investigation and/or fingerprint check. Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

There is no substitution of education for specialized experience.

How to apply

Please view Tips for Applicants - a guide to the Forest Service application process. Please read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement. Applying online is highly encouraged. We are available to assist you during business hours (7:00 a.m. - 3:30 p.m., Mountain Time Zone, Monday - Friday). If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement to be entered into the system prior to its closing. Resumes must not exceed two pages. This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Contact the Agency Contact to request this. To begin, click "Apply" and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents. Please verify that documents you are uploading from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration. Please ensure your resume does not exceed two pages. Applicants who submit a resume that exceeds two pages will be removed from consideration. Our office cannot be responsible for incompatible software, your system failure, etc.