Lead Medical Support Assistant

Summary

The Home Based Primary Care (HBPC) Lead Medical Support Assistant (MSA) serves as the lead MSA for all Home Based Primary Care (HBPC) and Home Based Transitional Care (HBTC) AMSAs, in addition to his/her role as a HBPC AMSA for his/her assigned HBPC team. The HBPC Lead MSA is responsible for, but not limited to, training, ongoing reviews, updating team listings, extracting/analyzing data, and organizing and maintaining the complex day to day MSA operations of the HBPC programs.

Duties

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The HBPC Lead MSA will be stationed at the location of his/her assigned HBPC team. The Lead MSA will intermittently travel to all the HBPC stations. -Ensures the HBPC/HBTC programs operate effectively and efficiently under the supervision of the HBPC nurse manager(s) -Ensures patient services are met and efficient workflow is maintained -Conducts ongoing reviews to ensure quality of the HBPC MSAs work -Ensures accurate and timely data and patient tracking in the HBPC team listings -Ensures accurate tracking of HBPC clinician workload activity and accurate and timely scheduling of appointments -Provides guidance to HBPC staff members to include changes in policies and procedures -Distributes and balances workload -Orients and provides on the job training for new and current HBPC MSAs -Identifies educational and/or training needs and ensuring all training requirements are met -Participates in applicable creation and revisions of HBPC standard operating procedures -Assists the HBPC program specialist and leadership with extracting and analyzing data to provide reports in support of performance measures and program workload activity -Reviews all HBPC MSAs data entry and reports ensuring completeness and accuracy and submitted by due date(s) -Maintains automated system of program-specific data to track and works with nurse manager(s) and program specialist to implement a plan of action based on the data -Assists with compiling audits and gathering data to complete daily, weekly, monthly, and annual reports -Prepares, prints, and interprets various management reports -Supports patient safety standards using the correct Veterans Affairs identification of all patients -Educates and ensures HBPC MSAs explain the VA's mandate to collect insurance information to veterans, their families, and other eligible patients -Ensures HBPC AMSAs enter health insurance information through the Insurance Capture Buffer (ICB) -Promotes a positive environment -Ensures the first line of contact with patients, families and staff expresses the quality of healthcare services at the VA -Educates and ensures HBPC AMSAs process patient care records per the HBPC policy ensuring the health/administrative information are integrated into the electronic medical record -Ensures that all necessary health/administrative information are integrated into the Computerized Patient Record System (CPRS) by sending the documents to the appropriate department for scanning -Ensures HBPC AMSAs are trained on the requirements of HBPC VHA scheduling directives and complete accurate scheduling responsibilities: -Intermittently rotates and participates in all HBPC team huddles and weekly team meetings involving patient care planning and management -Ensures the HBPC AMSA understands and adheres to their role during the team huddle and weekly team meeting -Manages position responsibilities with minimum supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. Work Schedule: Monday - Friday 7:30am - 4:00pm Telework: May be Authorized. Virtual: This is not a virtual position. Functional Statement #:91338-A

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience: Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education: One year above high school; OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: GS7 Lead Medical Support AssistantExperience. One year of experience equivalent to the GS-6 (Advanced) grade level. Demonstrated Knowledge, Skills, and Abilities (KSAs). Candidates must demonstrate, in their resume, all the KSA's below: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: Work is primarily sedentary in nature. It typically requires sitting with sustained periods of concentration. There will be some walking, standing, bending, and carrying of relatively light objects. The position may also require stooping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting.

Requirements

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

There is no additional substitute for this grade.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13050877. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 09/08/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.