Supervisory Medical Records Technician

Summary

The position is located in the Division of Finance at the Gallup Indian Medical Center in Gallup, NM. The Patient Registration staff is comprised of Patient Registration, Pre-Certification, Birth Certificate/Census and Admissions for the GIMC hospital. Position is responsible for collecting health care resources, patient admissions, eligibility verification, and patient care interviewing for health care. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Duties

• Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Records Technician Total Compensation | Pay (ihs.gov) Supervises and coordinates the functions and staff of the Patient Registration/Admission Section according to hospital policy and procedures. This includes providing technical assistance to management, medical providers, patients and other facility personnel regarding the work of the Business Office Branch. Evaluates, analyzes, coordinates and supervises the operation of the Patient Registration/Admission Section, which directs the workflow of the medical support assistant team comprised of Patient Registration clerks on the incoming patients. Responsible for providing supervision and direction to a variety of technical admission, discharges and transfer functions, such as compiling medical statistics and reports, work assignments, ensuring coverage in all registration and admissions locations. Adjusts workload to meet patient load and/or special projects. Responsible for training and assisting all Patient Registration staff, Benefit Coordinators, Coding, Billing staff in the scheduling, ADT, and Day surgery modules of PIMS interface with PCC to create visits in PCC as the applications are used. Maintain close relationship with Benefit Administration, a process the facility captures and maintains a listing of accepted third party insurers, guarantors and federal/state payers. Basic insurance information for a patient is established during registration, verified, to determine the order of the billing process.

Qualifications

IHS Selectees whose duties and responsibilities require them to work permanently, temporarily, or occasionally in an IHS healthcare facility must comply with the IHS Employee Immunization Policy related to vaccine-preventable diseases, consistent with recommendations for healthcare workers. Vaccine exemption requests may be available, as outlined in the IHS Employee Immunization Policy and facility guidance. To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-09: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Experience leading or supervising patient registration/admission staff; assigning work; adjusting priorities, schedules, and staffing; evaluating performance and work quality; resolving complaints; and providing training; Experience reviewing and maintaining registration, admission, discharge, transfer, census, and related medical records; verifying patient identity, eligibility, demographics, and payer information; and applying medical terminology, privacy, and confidentiality requirements; Experience analyzing workflow, workload, patient flow, quality, eligibility, productivity, and revenue-cycle data; preparing reports; and identifying training or process improvements; Experience supporting automated patient registration, ADT, scheduling, sensitive-patient tracking, and patient-accounting systems; training users; maintaining templates and tracking methods; troubleshooting; and escalating unresolved technical issues. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Requirements

Selectee may be subject to a probationary period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. A one-year supervisory/managerial probationary period may be required upon selection/placement. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. You will need to set up direct deposit so we can pay you. Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment. A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service. Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability. Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process. Financial Suitability Requirement: This position requires a review of the applicant's financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility, maintain good standing with creditors, and satisfy all legal financial obligations prior to applying. Individuals with substantial delinquent or unresolved financial obligations-including, but not limited to, delinquent federal or state tax liabilities, defaulted federal student loans, court-ordered fines or fees, or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS). Prior to the appointment, candidates must present two valid forms of identification. If one of the documents is a state-issued ID or driver's license, it must be REAL ID-compliant.

Education

There are no education requirements.

How to apply

To apply for this position, you must provide a complete Application Package. See required documents below. To begin, click the Apply Online button on the vacancy announcement. You will be directed to the Login.Gov screen, here will you sign in if you have an existing USAJOBS account or Create a Login.Gov account. If you have an account you will be directed to select a resume or create a resume. If you create an account you can create an resume. Click save and continue. Follow the prompts to upload your resume and/or supporting documents. Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJOBS or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job. Read and complete all Eligibility questions. Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). For additional questions please see our Frequently Asked Questions (FAQs) found here: https://www.ihs.gov/jobs/faq/. The IHS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office (Alaric Ferguson, [email protected], and/or 505-726-8669.) The decision on granting reasonable accommodation will be on a case-by-case basis.