Intermediate Care Technician - Clinical Operations Center

Summary

As an ICT within the Clinical Operations Center, the incumbent primarily serves as a liaison to community hospitals and assists with discharge processes, including placing orders for provider hold/signature for the Medical Officer of the Day (MOD) or Primary Care Provider. The incumbent will also support discharge planning within the facility as needed.

Duties

• The Integrated Care Technician (ICT) serves as a critical member of the Clinical Operations Center (COC), supporting care coordination for Veterans receiving inpatient or outpatient services at VA and community facilities. Major duties include: - Coordinates discharge planning with community and VA hospital partners, ensuring timely submission of orders for home health services, DME, IV infusions, wound care, and other post-acute needs.- Documents veteran encounters, uploads admission/discharge summaries, and notifies PACT teams of status changes to support continuity of care.- Maintains ongoing communication with Community Case Managers, Social Workers, PACT, NIC, and other interdisciplinary teams to monitor hospitalized Veterans and address care needs.- Reviews and manages high-volume daily communications, including e-fax streams, emails, and view alerts, capturing critical inpatient information and ensuring prompt response.- Provides cross-coverage for fellow ICTs during periods of absence to maintain uninterrupted operations.- Supports nursing staff in meeting required 72-hour clinical follow-up windows for COPD, CHF, and bacterial pneumonia diagnoses.- Monitors multiple inpatient notification pathways including ECRs, view alerts, email, phone, and fax to identify hospitalized Veterans.- Maintains daily and weekly tracking tools for internal operations and VISN reporting, including length-of-stay metrics and inpatient census data.- Initiates consults for a wide range of services such as PT/OT, skilled nursing, hospice, home health, wound care, infusion therapy, tube feeding/TPN, oxygen, DME, supplies, Traveling Veteran Program, and related care needs.- Assists with transfers back to VA facilities and coordinates care for Veterans returning from community hospitals.- Retrieves required clinical documentation from external hospital portals, supporting transfer center and inpatient review teams as needed.- Conducts hospital visits and provides presentations to community nursing staff and discharge planners regarding VA processes.- Notifies Decedent Affairs of Veteran deaths in accordance with policy and reporting requirements. Inpatient ICT Duties (VA Facility) - Places inpatient consults and discharge coordination orders on hold for provider signature to streamline hospitalist workflow.- Completes FL2 forms, Bene Travel requests, and conducts chart reviews for all admitted Veterans to support safe and timely discharge planning.- Coordinates discharge needs for Veterans hospitalized at DoD and affiliated VA medical centers.- Participates in required rounds and huddles including NIC Safety Huddle, Touchpoints, and Interdisciplinary Team (IDT) rounds, providing updates and addressing barriers to care progression.- Provides coverage for Transfer Center operations or other ICTs during absences and offers guidance on SOPs and daily administrative processes as assigned.- Manages inpatient consults on hold for signature across multiple specialties, including Physical Therapy, Infectious Disease, Home Health, Home Infusion, DME, Podiatry, Wound Care, Orthopedics, Hematology, Vascular, Rheumatology, and Pulmonary.- Supports VISN, COS, and BED reporting responsibilities through accurate data tracking and timely submission. Clinical duties to be determined by section chief. Work Schedule: Full-Time; Monday - Friday 0800 - 1630 Compressed/Flexible: Telework: This position may be authorized for ad-hoc telework. Ad-hoc Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Intermediate Care Technician - Clinical Operations Center/PD99968A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/14/2026. You may qualify based on your experience and/or education as described below: Experience: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to: Prepare and administer medications through various methods, examples include, intramuscular injections, subcutaneous injections, intradermal injections, oral, aerosolized including oxygen, topical, intraocular (eye drops), Otic (ear drops), intranasal, rectal (suppositories), local anesthetics, intraurethral, and intravenous. Perform minor surgical procedures, medical interventions and administer treatments to manage care to combat disease or disabling symptoms example incise and drain various skin infections or abscesses. Order appropriate diagnostic studies under the direction of the supervising Licensed Independent Practitioner (LIP) obtains and Reports Diagnostic and laboratory results. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed one (1) full year (18 semester hours) of graduate education that is directly related to the work of the position and have submitted transcripts with application. (Transcripts Required) Preferred Qualifications: Experience in the military as a Hospital Corpsman, Combat Medic, Medical Technician is highly desired. Examples of military occupational specialties highly desired, include but are not limited to: 4NOX- Basic Medical Technician, 4NOIC- Independent Duty Medical Technician, X4NO- Aeromedical Evacuation Technician, 1T2X1- Pararescueman, 68W- Combat Medic Specialist, 18D- Army Special Forces (Medic), 68WW1- Special Operations Flight Medic, HM0000- Basic Hospital Corpsman, HM8404- Field Medical Service Technician, HM8425- Surface Force Independent Duty Corpsman, HM8402- Submarine Force Independent Duty Corpsman, HM8401- Search and Rescue Medical Technician, HM8403- Fleet Marine Force Reconnaissance Independent Duty Corpsman, HM8406- Aerospace Medical Technician, and HS- Basic Health Services Technician. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13055149. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 09/14/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit.