Support Services Specialist

Summary

Positions may be filled at one or more of the duty locations included in this announcement. Final determination of the duty location will be made at the time of the job offer. This position is responsible for accomplishing a variety of support services. For additional questions about the duties of these positions, refer to the Additional Information Section for names and email addresses for points of contact by Region.

Duties

• Duties listed are at the full performance level, GS-07.
• Prepare budget requests while monitoring expenditures for administrative operations, front desk operations, and/or facility maintenance.
• Provide administrative assistance to ensure staff maintains employee development folders for employees within the unit or organization.
• Prepare and track human resources-related reports for an office or organization.
• Lead by example to provide exceptional customer service for both internal and external customers.
• Respond to all staff administrative requests in a professional, pleasant, and timely manner.
• Use a company credit card to order and/or purchase goods, supplies and/or services.
• Perform accounting, balancing, reconciling, and/or accurate record keeping of a unit's funds.
• Plan and perform general property management support services, such as maintenance and disposal of equipment.
• Assist staff with automated systems (i.e., timekeeping, personnel actions, and/or procurement).
• Review, analyze, and/or control incoming correspondence received through email.

Qualifications

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards. Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary. Specialized Experience Requirement: For the GS-06 Level: Applicants must have one year of specialized experience equivalent to at least the GS-05 grade level. Specialized experience is defined as meeting one or more of the following: Compiling and organizing monthly expenditure information for routine budget reporting; reviewing correspondence or documents for grammatical accuracy, correct formatting, and adherence to established guidelines; purchasing routine supplies or special-order items, including reconciling purchases in an electronic database; monitoring inventory levels and determining when supplies need replenishment. OR One full year (18 semester/27 quarter hours) of successfully completed graduate level coursework that is directly related to the work of the position (such as Business or Public Administration, or other administrative or management fields related to the position being filled). OR A combination of graduate level education that is directly related to the position and specialized experience. The education must have been obtained in an accredited college or university. For the GS-07 Level: Applicants must have one year of specialized experience equivalent to at least the GS-06 grade level. Specialized experience is defined as meeting one or more of the following: Collecting and analyzing budgetary information and statistical data for use in the formulation and execution of budget requests, collection of monies, and/or preparation of administrative or financial reports; purchasing supplies, equipment, and services, and reconciling purchases in an electronic database; composing, typing, and proofreading correspondence and narrative or tabular material (such as spreadsheets, databases, or reports) for accuracy, completeness, and compliance with established guidelines. OR one full year (18 semester/27 quarter hours) of successfully completed graduate level education if the coursework is directly related to the work of the position (for example; Business or Public Administration, or other administrative or management fields related to the position being filled). OR A combination of graduate level education that is directly related to the position and specialized experience. The education must have been obtained in an accredited college or university. Experience must have demonstrated knowledge of methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in written and oral communications. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Requirements

Must be a U.S. Citizen or National. Males born after 12-31-59 must be registered for Selective Service or exempt. Subject to satisfactory adjudication of background investigation and/or fingerprint check. Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

See above for education that may be qualifying for the specific grade level.

How to apply

Please view Tips for Applicants - a guide to the Forest Service application process. Please read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement. Applying online is highly encouraged. We are available to assist you during business hours (7:00 a.m. - 3:30 p.m., Mountain Time Zone, Monday - Friday). If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement to be entered into the system prior to its closing. Resumes must not exceed two pages. This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Contact the Agency Contact to request this. To begin, click "Apply" and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents. Please verify that documents you are uploading from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration. Please ensure your resume does not exceed two pages. Applicants who submit a resume that exceeds two pages will be removed from consideration. Our office cannot be responsible for incompatible software, your system failure, etc.