Support Services Specialist

Summary

This position is being advertised at the GS-5/6 grade level with promotion potential to the GS-8 grade level and is responsible for accomplishing a variety of support services. For additional questions about the duties of these positions, refer to the Additional Information Section for names and email addresses for points of contact by Region.

Duties

• Duties listed are at the full performance level, GS-06.
• Track budget expenses for a unit or organization.
• Monitor the daily functions of a front desk to assure optimum operation.
• Perform administrative and/or human resources management functions for a unit.
• Lead by example to provide exceptional customer service for both internal and external customers.
• Respond to all staff administrative requests in a professional, pleasant, and timely manner.
• Prepare, control, coordinate, and/or assemble information for procurement actions.
• Use a company credit card to order and/or purchase goods, supplies and/or services.
• Use various software/database applications for organizational tracking and/or reporting purposes.
• Provide office support through the use of software and automated equipment (i.e., word processing, electronic communications, spreadsheets, graphics, and/or databases).
• Prepare and/or process correspondence, reports, and/or forms that affect the work of an organization.
• Performs supervisory duties 20% or less of the time.

Qualifications

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards. Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary. Specialized Experience Requirement: For the GS-05 level: Applicants must have three years of progressively responsible general experience, one year of which was equivalent to at the least the GS-04 level. General experience is experience that involved dealing with others in person-to-person work situations, in obtaining and providing a variety of services for an organization, or other work that demonstrated the ability to perform successfully the work of the position to be filled. Examples of work experience that meet this requirement include: Accurately typing correspondence, reports, or similar materials from handwritten or electronic drafts using word processing software; ensuring correct grammar, spelling, capitalization, punctuation, and appropriate format; using database or spreadsheet software to enter, revise, sort, calculate, or retrieve data for standard reports; accurately and promptly transmitting and receiving documents and messages electronically; reading, routing, and processing incoming correspondence and materials in accordance with established procedures. OR Successful completion of a full 4-year course of study in any field leading to a bachelor's degree. OR A combination of successfully completed post-high school education (in excess of the first 60 semester hours) and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university. For the GS-06 level: Applicants must have one year of specialized experience equivalent to at least the GS-05 grade level. Specialized experience is defined as meeting one or more of the following: Compiling and organizing monthly expenditure information for routine budget reporting; reviewing correspondence or documents for grammatical accuracy, correct formatting, and adherence to established guidelines; purchasing routine supplies or special-order items, including reconciling purchases in an electronic database; monitoring inventory levels and determining when supplies need replenishment. OR One full year (18 semester/27 quarter hours) of successfully completed graduate level coursework that is directly related to the work of the position (such as Business or Public Administration, or other administrative or management fields related to the position being filled). The education was obtained in an accredited college or university. OR A combination of graduate level education (such as Business or Public Administration, or other administrative or management fields related to the position being filled) that is directly related to the work of the position and specialized experience. The education was obtained in an accredited college or university. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Requirements

Must be a U.S. Citizen or National. Males born after 12-31-59 must be registered for Selective Service or exempt. Subject to satisfactory adjudication of background investigation and/or fingerprint check. Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

How to apply

Please view Tips for Applicants - a guide to the Forest Service application process. Please read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement. Applying online is highly encouraged. We are available to assist you during business hours (7:00 a.m. - 3:30 p.m., Mountain Time Zone, Monday - Friday). If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement to be entered into the system prior to its closing. Resumes must not exceed two pages. This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Contact the Agency Contact to request this. To begin, click "Apply" and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents. Please verify that documents you are uploading from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration. Please ensure your resume does not exceed two pages. Applicants who submit a resume that exceeds two pages will be removed from consideration. Our office cannot be responsible for incompatible software, your system failure, etc.