Hotel Desk Clerk NF-01

Summary

This position is located at Pililaau Army Recreation Center (PARC), Waianae, Hawaii (Island of Oahu). Incentives and Bonuses. Incentives will not be paid. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Duties

• Makes reservations for incoming guests based on room availability and assists clientele in the completion of required forms and registration cards.
• Answers questions pertaining to rules and regulations governing the assignment and use of quarters; issues room keys.
• Updates registration information on registration cards. Orients guests concerning use of facilities and equipment, and other facilities available on post.
• Computes charges for guests checking out, receives payments and room keys; renders receipts. At end of shift, reconciles and secures cash .
• Performs other duties as assigned.

Qualifications

Resume: Your resume Must NOT exceed two pages. Resume should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. You will not be considered for this vacancy if your resume is illegible/unreadable. A qualified candidate must possess the following for: Minimum Qualification Criteria: Ability to add, subtract, multiply and divide at the level necessary to complete required reports and use a computer for work processing or data entry. Good verbal communication skills and customer service skills. One year hotel front desk experience is preferred. Resume MUST clearly reflect the knowledge and experience listed under the minimum qualification criteria above. High Qualification Criteria: A minimum of six months of customer service experience in hospitality, retail, or a related industry. Proven experience in handling cash and credit card transactions, as well as operating point-of-sale and reservation system. Proficiency in using computers for administrative tasks, to include email correspondence and data entry. NOTE: Applicants who meet both minimum qualification criteria and highly qualification criteria will be referred to the selecting official for first consideration.

How to apply

You may submit your application package using one of the two methods identified below: 1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number O3NAFEW-26-13043542. The complete application package must be submitted by 11:59 PM Eastern Time on 09/24/2026 to receive consideration. Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to include in your application. Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application. It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/13043542. Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us. To verify of check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status, and the date it was last updated. For information on what each application status means, visit https://help.usajobs.gov/how-to/application/status. 2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.