Front Desk Clerk (UH)

Summary

Support the Military's Quality of Life programs! The Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC) provides fitness, recreation, lodging and food and beverage programs for service members, their families, retired military and civilian employees. Open to current employees of Naval Station Everett N9 7/31/26 - 8/4/26. Open Continuous to public 8/5/26 - 9/30/26.

Duties

• Duties may include, but are not limited to: Answers questions regarding housing facilities; and provides information to service members regarding local resources, on-base facilities and activities. Provides quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times. Ensures security of all guests is maintained at all times Ensures guest privacy is maintained at all times. Handles customer complaints, referring to manager or higher authority as necessary. Professionally answers phones and transfers calls to appropriate individuals. Verifies eligibility and ensures unit or room assignments are made following guidance in Unaccompanied Housing Operations Manual and local policy. Properly executes and documents room transfers. Assigns residents to ensure "best and highest use" of UH inventory. Ensures check-in and check-out transactions are accurately recorded in the automated military housing system (e.g. Enterprise Military Housing or similar) and prepare reports from the system when required. Safeguards residents' personally identifiable information. Creates new and replacement key cards per local policy and guidance. Maintains inventory of all keys/keycards and any other supplies maintained at the front desk. Provides new residents with linen sets (i.e. bed in the bag). Provides new residents with welcome aboard information, instructions and resources. Facilitates the new resident orientation brief. Receives and follows up on resident trouble calls, ensuring the appropriate department is contacted for resolution. Reports any resident complaint or concern to the front desk supervisor. If the issue is an emergency (e.g. personal assault, fire), immediately follows local emergency procedures. Enforces UH guest and visitor policies and ensures the building resident, UH staff member, or responsible RA escorts non-residents at all times. Keeps the front desk and lobby area clean and neat. Performs other related duties as assigned.

Qualifications

Must have one-year practical work experience including direct customer service, preferably in the hospitality field. Knowledge of the goals, basic principles, concepts, standards, and regulations related to hospitality operations. Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook) and others. Skill in providing excellent customer service obtained through prior experience and training. Skill in basic arithmetic. Ability to competently and independently carry out day to day lodging operations. Ability to maintain records, compile and organize data for reports. Ability to communicate effectively both orally and in writing.

Education

There is no minimum education requirement for this position.

How to apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document. The complete application package must be submitted by 11:59 PM (EST) on 09/30/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12926473. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to [email protected] to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.