Staff Assistant

Summary

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - Operations Support and Return Integrity & Compliance Services REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

• The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Oversees assigned BOD program area projects assigned by the supervisor. Performs special studies and research projects or assignments, which require application of expertise and mature judgment. Develops and analyzes the facts needed and recommends the action to be taken on particular matters. Reviews and summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment and knowledge of the purpose of such information. Participates in the planning and conducting of studies of various aspects of the Service's administrative programs and operations to provide a basis for procedural or compliance determinations. STANDARD POSITION DESCRIPTIONS (SPD): PD22152, PD22151, and PD21277 Visit the IRS SPD Library to access the position descriptions.

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. QUALIFICATION REQUIREMENTS: SPECIALIZED EXPERIENCE GS-09:You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes: Participating in planning and conducting studies of administrative programs, projects or processes with customer impact. Monitoring HR activities to ensure timeliness, reviewing responses, reports and memoranda to develop consolidated responses on behalf of the organization. Utilizing analytical techniques to perform analyses of data and information and to recommend appropriate courses of action and implementing new procedures using a knowledge of administrative policy and procedures. Exercising control over their supervisor's calendar and managing administrative assignments. Creating travel arrangements and reviewing travel authorizations/vouchers (i.e., organizational programs, like CONCUR) and preparing monthly budget/travel/leave reports. OR master's or equivalent graduate degree in a field of study that demonstrates the knowledge, skills, and abilities necessary to do the work. (e.g., business administration). OR Two years of progressively higher-level graduate education leading to a graduate degree in a field of study that demonstrates the knowledge, skills, and abilities necessary to perform the duties of this position. (e.g., business administration). One year of graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. OR LL.B. or J.D., if related. OR You may qualify by a combination of experience and education defined above. SPECIALIZED EXPERIENCE GS-11:You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: Identifying, analyzing, and coordinating the integration of data into reports and presentations. Providing advice to numerous stakeholders regarding administrative functions such as HR Connect actions and timekeeping. Coordinating services between stakeholders in ensuring cross-functional support activities and initiatives are carried out. Conducting analytical studies of processes, operations, and/or services to evaluate program effectiveness and/or to recommend improvements to processes and systems. Routing and controlling correspondence (i.e., organizational workflows like e-trak), experience making travel arrangements and reviewing travel authorizations/vouchers (i.e., organizational programs, like CONCUR) and preparing monthly budget/travel/leave reports. Advising supervisors concerning problem developments and expending requests towards the final settlement of issues. OR a Ph.D. or equivalent doctoral degree in a field of study demonstrating the knowledge, skills, and abilities necessary to do the work. (e.g., business administration). OR 3 full years of progressively higher-level graduate education leading to a graduate degree in a field of study demonstrating the knowledge, skills, and abilities necessary to do the work. (e.g., business administration). OR a LL.M., if related. OR A combination of education and experience as defined above. SPECIALIZED EXPERIENCE GS-12:You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position must include: Acquiring, validating, and analyzing information, drawing conclusions, and developing alternatives. Performing program analysis and evaluating the effectiveness of new and modified program objectives assigned and their interrelationships among organizational divisions. Working with executives and taxpayers to establish and maintain effective relationships and gain confidence and cooperation. Preparing and presenting findings and recommendations, including carrying out specific action regarding controversial issues, through written and oral communication, monitoring personnel and performance actions through organizational-specific performance programs. Preparing funding requisitions, purchase card requirements/procedures, and shopping cart procedures to pay for needed expenses, such as training, supplies, and events, and coordinating the routing and control of incoming and outgoing correspondence, including summary notes and suggestions concerning subject matter prior to supervisor referral. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.

Requirements

Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. Government Credit Card - Obtain and use a Government-issued charge card for business-related travel. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 09/08/2026. To begin the application process, click the "Apply Online" button. You will be re-directed to USA STAFFING to continue your application process; answer the online questions. To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13050246. Upload all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need is not imported from USAJOBS, you may upload it directly into this application.) Click the Submit Application button. Reasonable Accommodations (RA): We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process. To review reasonable accommodation policies and procedures please visit https://www.opm.gov/policy-data-oversight/disability-employment/reasonable-accommodations/. To update your application, including supporting documentation: Visit USAJOBS - How to Update Application during the announcement open period, make updates or add supporting documentation, then continue through the entire application process and click Submit Application to send updates to the hiring agency. This option will no longer be available once the announcement has closed. To view the job status or your application status: Visit USAJOBS - How to View Application/Job Status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.