Senior Licensed Professional Mental Health Counselor (Case Manager)

Summary

This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants ineligible to apply.

Duties

• Functions or Scope of Assigned Duties include but are not limited to the following: Comprehensive Assessment and Follow-Up: The CM conducts thorough assessments to understand the Veteran's needs, concerns, and goals. This includes reviewing military history, social supports, housing, transportation, education, employment, finances, and care-planning needs. Reassessments are completed as needed and in collaboration with the Veteran, their family or caregiver, and the care team. All documentation is entered into the EHR. Goal Setting and Resource Identification: The CM helps Veterans and their families clarify priorities and identify supports, benefits, and services-both within the VA and in the community. This includes exploring natural supports and the Veteran's own strengths and coping skills. Care Planning, Implementation, and Communication: The CM develops and carries out care plans based on the Veteran's needs, coordinating with VA providers, community partners, and caregivers. They assist with navigating systems, connecting Veterans with health and mental health services, education programs, self-management tools, and social supports. Communication is proactive, patient-centered, and focused on keeping everyone informed throughout the process. Therapeutic Engagement and Psychosocial Support: The CM builds strong, supportive relationships with Veterans, families, and caregivers using recovery-oriented, strengths-based approaches such as Motivational Interviewing, Solution-Focused techniques, Health Coaching, and Shared Decision Making. When providing psychotherapy, the CM completes appropriate screenings, uses measurement-based care, and develops treatment plans. They also offer crisis intervention and help coordinate higher levels of care when needed. Care Coordination, Referrals, and Transitions: The CM ensures Veterans receive timely, appropriate referrals and collaborates closely with VA programs in Eugene and across VISN 20, including PACT, Whole Health, specialty mental health, substance use disorder programs, Suicide Prevention, Homeless Programs, and more. They help manage transitions between VHA, DoD, federal, state, and local services-including community care-so Veterans move smoothly between levels of support. Program and Outcome Evaluation: The CM uses established case management tools and processes to track progress, monitor quality, and support program evaluation. Documentation: All documentation is completed accurately, promptly, and in accordance with VHA, Joint Commission, Medical Center, and service-level requirements. Professional Responsibilities: The CM participates in peer review, team and clinic meetings, and ongoing professional development to maintain licensure and certifications (including BLS). Productivity and quality expectations align with the complexity of cases and professional standards. The CM may also join committees or work groups as needed. Other Duties as Assigned: The CM performs additional responsibilities as required. Work Schedule: Monday - Friday 8:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact [email protected], the EDRP Coordinator for questions/assistance. Learn more Permanent Change of Station (PCS): Not Authorized

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. In accordance with 38 U.S.C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Education - Master's or doctoral degree in one of the following: Clinical Mental Health Counseling; Clinical Rehabilitation Counseling; Clinical Mental Health Counseling and Clinical Rehabilitation Counseling; OR A related field, from a program accredited by the Council on Accreditation of Counseling and Related Educational Programs (CACREP). Examples of related mental health counseling fields include but are not limited to Addiction Counseling; Community Counseling; Gerontology Counseling; Marital, Couple, and Family Counseling. CACREP defines the date when graduates are considered to have graduated from a CACREP accredited program. Additional information may be obtained from http://www.cacrep.org/directory/. Licensure - Must hold a full, current, and unrestricted license to independently practice as a Licensed Professional Mental Health Counselor, which includes diagnosis and treatment. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: In addition to the basic requirements stated above, the following qualification criteria must be met for each grade. The candidate's qualifications must clearly demonstrate the level of competence required for the grade. GS-12 Senior LPMHC Experience Requirements: In addition to meeting the basic requirements, you must possess: A minimum of 5 years of post-licensed experience (with at least 1 year equivalent to the GS-11 grade level) that demonstrates possession of advanced practice skills and judgment, demonstrating progressive professional competency and expertise and be licensed to provide clinical supervision to trainees or unlicensed LPMHCs, AND; Experience that Demonstrates the following GS-11 Knowledge, Skills, and Abilities. Ability to make professional evaluations, decisions, and recommendation for treatment planning and implementation. Advanced knowledge and mastery of the fundamentals of the counseling process which includes defining patient/family problems and maintaining an effective counseling relationship. Ability to provide subject matter consultation to colleagues and trainees on the counseling process within various specialty areas, build on the foundation of competence through regular meetings and discussions to explain assignments, review progress of cases and confer about the counseling perspectives and orientation. Ability to provide complex crisis intervention and stabilization to patients who are in psychological distress. Requires independent judgment and skill. Ability to establish goals/treatment through a collaborative process with the patient utilizing advanced counseling skills, including evidenced- based practices, screening, and psychosocial assessment. Ability to use a wide variety of individual, group, or family counseling interventions. Ability to fully utilize the current DSM in making diagnoses and formulation of treatment goals and application of appropriate clinical intervention using professional counseling practices. Ability to develop and facilitate psychotherapy and psycho- education groups that include life skills, family support, and community integration. This may include evidence-based psychotherapy. GS-12 Senior LPMHC Knowledge, Skills, and Abilities: In addition to meeting the GS-11 level experience and KSAs above, you must possess the following Knowledge, Skills and Abilities (KSAs): Advanced knowledge of and mastery of theories and modalities used in the specialized treatment of complex mental illness. Ability to incorporate complex multiple causation in differential diagnosis and treatment of veteran patients, including making psychosocial and psychiatric diagnoses within approved clinical privileges or scope of practice. Ability to determine priority of services needed and provide specialized treatment. Advanced and expert skill in a range of specialized interventions and treatment modalities for Veterans with complex needs. This includes individual, group, and/or family counseling, or psychotherapy and advanced level psychosocial, and/or case management interventions used in the treatment of Veterans. Ability to coordinate the delivery of specialized psychosocial services and programs. Ability to design system changes based on data. Ability to provide subject matter consultation to colleagues and trainees on the psychosocial treatment of patients, rendering professional opinions based on experience, expertise and role modeling effective clinical skills. Ability to teach, mentor staff and trainees, and provide supervision for licensure or for specialty certifications. Ability to engage in written and oral communication with leadership/staff and community stakeholders regarding policies, procedures, practice guidelines, and issues pertaining to the practice of the profession. Preferred Experience: Certification in case management preferred. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Requirements

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

How to apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/10/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13050861. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.