Program Specialist

Summary

The Program Specialist position is located within the Office of the Associate Chief of Staff (ACOS) for Medicine Specialty Service at John Cochran Medical Center within VA Saint Louis Health Care System. The primary purpose of the position is to support the ACOS program office and is responsible for the overall management, control, and execution of assigned projects, tasks, program analysis, and office administration for Medicine Service and its subordinate sections.

Duties

• The Program Specialist position is located within the Office of the Associate Chief of Staff (ACOS) for Medicine Specialty Service at John Cochran Medical Center within VA Saint Louis Health Care System. The primary purpose of the position is to support the ACOS program office and is responsible for the overall management, control, and execution of assigned projects, tasks, program analysis, and office administration for Medicine Service and its subordinate sections. Position serves in a dual analytical and administrative support capacity - functioning as a program analyst responsible for research, regulatory compliance, controlled correspondence, and program/project management support for the ACOS, while also serving as the principal administrative and program support official for the office. The incumbent provides advanced-level administrative, analytical, and confidential assistance to the ACOS, Deputy ACOS, Administrative Officer, and Section Chiefs, combining program analysis with full-scope executive office support functions. Duties include, but are not limited to: Serves as point of contact for relevant internal committees and external program/network contacts; provides data to assist with short-turnaround projects from the Chief of Staff's office, Congressional inquiries, and other high priority sources; coordinates preparation for and actively participates in VISN Council, committee, and workgroup meetings (MERC, CPRC, Cancer Committee), preparing agendas, recording minutes, and tracking action items. Provides high levels of customer service internal and external to Medicine Service; communicates on behalf of and may represent the ACOS at internal and external meetings; responds to inquiries from subordinate service lines, labor, and management. Maintains basic understanding of Labor-Management relationships including collective bargaining agreements, employee rights, and safety reporting requirements; identifies and schedules appropriate stakeholders for Labor-Management meetings; collaborates with Medicine Service staff, Labor partners, and management as required. Performs research and compiles data from various sources (SEPG, VATAS, VSSC, DSS, manual reports) including equipment procurement lists, staffing reports, budget figures, patient access metrics, workload reports, and compliance data; prepares written products including findings and conclusions to support leadership decision-making and accreditation review preparation. Analyzes, evaluates, and recommends modes of training delivery for Medicine Service staff; serves as SME for training delivery methods; creates curricula, schedules offerings, creates learning evaluations, assigns and records learning, registers participants, and runs/schedules/saves reports; assists leadership in development of program protocols and tracks compliance and acknowledgment across Medicine Service sections. Performs general office work including answering calls, drafting replies, maintaining files, transcribing meeting minutes, identifying action items, and developing automated administrative reports; applies knowledge of database and desktop-publishing capabilities to design data-entry/retrieval structures and enhance presentation of reports. Serves as Contracting Officer's Representative (COR); monitors contractor performance and deliverables, certifies compliance with contract terms, and resolves performance issues in coordination with the Contracting Officer across a portfolio of 14 contracts. Researches and drafts responses to controlled communications including FOIA requests, Privacy Act requests, VA OIG status reports, OIG/GAO briefings, and congressionally mandated reports for ACOS final approval; maintains a current library and database of evidence-based industry best practices relevant to Medicine Service program compliance. The full performance level of this position is GS-9. Work Schedule: Full Time, Mon-Fri 7:30 a.m. - 4:00 p.m. Schedule is subject to change based on the needs of the health care system. Telework: Ad hoc per Agency policy. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD044240 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/09/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: program office operations and support including providing data to assist with projects of varying complexity, serving as Contracting Officer's Representative (COR) monitoring contractor performance and deliverables, performing Interagency Program and Project Support (IPPS) invoice certification, serving as timekeeper ensuring accurate and timely processing of timekeeping and personnel actions, serving as an Automated Data Processing Application Coordination (ADPAC) assisting with system access management. Specialized experience also includes program analysis and regulatory/privacy compliance, including conducting analyses and developing strategies for service initiatives, serving as Subject Matter Expert (SME) for service training delivery methods, researching and drafting correspondence to controlled communication, providing high levels of customer service, and providing clerical, administrative and analytical support. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree, or LL.B. or J.D., if related. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. Education at the graduate level must be from an accredited college or university. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education to include a Master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree, or LL.B. or J.D., if related. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. Education at the graduate level must be from an accredited college or university. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. . For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: Work involves desk work and may occasionally require extended work hours, along with some walking, standing, bending, and carrying of light items such as papers or books. No special physical demands are required to perform the work. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13052880. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 09/09/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit